CARLOS RENÉ ADORNO, CHS

**** ************ ******

Kissimmee, FL 34746

407-***-**** acf5kc@r.postjobfree.com

OBJECTIVE

A Managerial Position in the Hospitality Industry

PROFILE

Experienced hospitality industry executive with major achievements in operational streamlining, service improvement and personnel

development. Quick to identify market trends, pinpoint viable opportunities and design business/marketing strategies that ensure higher

revenue returns. Entrepreneurial thinker with outstanding ability to implement new business concepts, delivering innovative business

solutions, and facilitating operational transitions. Excellent written and oral communications in Spanish and English.

EXPERIENCE

Carter Hospitality Group Orlando, FL

General Manager 2012 to 2014

Senior executive with P&L accountability and management responsibility for this full service luxury,151-resort type villas property catering

to both business and leisure travelers. Directed all related staffing and training, guest service, pricing, financial analysis / reporting,

budget, payroll, property management operations and revenue goal attainment. Monitored and oversaw the performance of 50

employees, associate/guest safety and compliance with corporate policies and procedures. Prepared and executed annual

business/marketing programs and special promotions.

LIBERTY INVESTMENT PROPERTIES Orlando, FL

Special Operations Manager 2010 to 2012

Top executive in charge of the full operational and financial performance of 25 properties in the company portfolio and the performance of

17 Property General Managers focusing on the profitability of each property assuring the highest level of service and efficiency.

Focus efforts on delivering the best quality in service and standards via continuous training and development of staff and constant

monitoring of compliance levels to meet both corporate and Florida Health Department standards. Prepare and administer annual budget,

forecast updates and daily sales income. Manage departmental costs and purchasing strategy for all supplies and materials.

HVS HOTEL MANAGEMENT Miami Beach, FL

General Manager 2007 to 2010

Senior executive with P&L accountability and management responsibility for this full service, 251-rooms property catering to both business

and leisure travelers. Directed all related staffing and training, guest service, pricing, financial analysis / reporting, budget, payroll,

property management operations and revenue goal attainment. Monitored and oversaw the performance of 50 employees,

associate/guest safety and compliance with corporate policies and procedures. Prepared and executed annual business/marketing

programs and special promotions.

HYATT HOTELS CORPORATION Orlando, FL

Assistant General Manager 2005 to 2007

Top line executive with P&L accountability and management responsibility for this limited service, 127-suite property catering to both

business and leisure travelers. Directed all related staffing and training, guest service, pricing, financial analysis / reporting, budget,

payroll, property management operations and revenue goal attainment. Monitored and oversaw the performance of 40 employees,

associate/guest safety and compliance with corporate policies and procedures. Prepared and executed annual business/marketing

programs and special promotions. In charge of full operation of the hotel including Sales, Housekeeping, Maintenance and Food and

Beverage.

RADISSON WORLDGATE RESORT Kissimmee, FL

Director of Food & Beverage/Outlets 2004 to 2005

Oversee financial and operational performance of two restaurants, two bars, food court, room service and banquet services contributing

$2 million to bottom line by continuing to drive the F&B reputation of the hotel forward. Focus efforts on delivering the best quality in

service and standards via continuous training and development of 30-member support staff and constant monitoring of compliance levels

to meet both corporate and Florida Health Department standards. Prepare and administer annual budget, forecast updates and daily

sales income. Manage departmental costs and purchasing strategy for all F&B supplies and materials. Implement and monitor radio and

TV advertising and on-site promotions. Direct HR issues, including recruiting, training, scheduling and performance evaluations.

• Increased customer service index a full six points in less than six months.

Carlos René Adorno, CHS Page 2

RAMADA SAN JUAN HOTEL San Juan, PR

General Manager 1999 to 2003

Senior executive with P&L accountability and management responsibility for this full service, 96-room/suite property catering to both

business and leisure travelers. Directed all related staffing and training, guest service, pricing, financial analysis / reporting, budget,

payroll, property management operations and revenue goal attainment. Monitored and oversaw the performance of 40 employees,

associate/guest safety and compliance with corporate policies and procedures. Prepared and executed annual business/marketing

programs and special promotions.

• Decreased operating costs 30%.

• Maintain consistent sales growth in the 2% to 3% range.

• Increased guest satisfaction index, obtaining a Three Diamond rating.

HAMPTON INN & SUITES San Juan, PR

Assistant Hotel Manager 1998 to 1998

Led all aspects of front office operations including reservations and sales. Implemented and executed standard operating procedures to

secure high levels of service and security. Prepared work schedules, recruiting strategies; developed and conducted training courses for

new/existing employees. Supervised a team of 25.

• Achieved the 1999 Pinnacle Award for best overall performance.

CARIBE HILTON HOTEL San Juan, PR

Director of Guest Services 1992 to 1998

Hired to ensure total guest satisfaction and safety with emphasis in guest comfort, attentive treatment and problem solving. Assisted

Sales Department during site inspections and VIP reception; attended and catered to special requests of guests; coordinated

transportation/shuttle services to/from airport. Monitored retail outlets located within hotel premises. Supervised 19 employees.

• 1997 Supervisor of the Year.

• Created and implemented a "check/all " to do list that improved guest services response time.

• Established seminars for hotel employees at various levels to address new and existing services.

EDUCATION

CORNELL UNIVERSITY Ithaca, NY

Graduate Studies Summer 1999

• • •

Strategic Hospitality Management Front-Office Management Strategic Marketing

METROPOLITAN UNIVERSITY San Juan, PR

BBA Marketing 1988

CERTIFICATION / SEMINAR

• •

AH&MA Certified Hotel Supervisor Train the Trainer, Puerto Rico Tourism & Company

AFFILIATIONS

Member – Central Florida Hotel and Tourism Association

Member - Board of Directors of the International Association of Businessmen / Women

Member - Puerto Rico Convention Bureau

Member - American Hotel & Motel Association

IT SKILLS

MS Office (Word, Excel, Power Point), Micros POS System Programmer; Fidelio System, NiteVision, System 21, Opera, Marsha

Reservation System and Internet Search Engines

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