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Customer Service Marketing Manager

Location:
Pittsburgh, PA
Posted:
September 27, 2014

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Resume:

PAUL F. WHEELER, MBA

***** ******** ***** – Wexford, PA 15090

724-***-****– acf51e@r.postjobfree.com

OPERATIONS VICE PRESIDENT WITH EXCEPTIONAL SUPPORT SERVICES SKILLS

Multi Site Support Services Operations – Finance & Budgeting –

Clinical / Ancillary Operations – Supply Chain –

Environmental and Facilities Management

STRENGTHS and COMPETENCIES

Leadership – Led system wide utilities initiatives resulting in savings of over $3,000,000

Team Building –Re Engineered the support operations teams increasing productivity over 20%;

Entrepreneur/Innovator –Implemented a casino based clinic netting over $40,000 per month

Negotiator –Negotiated a 30% decrease in multi site power costs saving over $3,000,000.

Customer Service/Customer Relations –Increased customer satisfaction to 95 percentile

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PROFESSIONAL EXPERIENCE

Vice President, Operations West Penn Allegheny Health System, Allegheny General Hospital (600

beds) (October, 2006) – and – West Penn Hospital, (325 Beds) (January, 2010), Pittsburgh, PA,

2006 – 2014

Recruited to lead multiple hospital departments across multiple hospital campuses including

EVS, Supply Chain, Food Services, Telephone Operators, Facilities, Clinical Engineering, Construction,

8 parking garages, Employee Shuttle, Patient Transportation, Employee Health, Corporate Lab

services, Security, Safety and Compliance.

Re engineered the patient supply distribution process reducing annual costs by $50,000 per month.

Responsible for the prudent management of over 800 FTEs, a $60 million annual operating budget

Developed and led the implementation a program that directly led to .5 day LOS decrease

Interim Corporate Vice President, West Penn Allegheny Health System, 5 hospitals –(1360 Beds)

Corporate Services, Pittsburgh, PA

Dec. 2011 – March, 2012

The subject matter expert providing corporate leadership for support services across for 5 hospitals

Responsible to manage $30,000,000 in construction across the five hospital urban health system.

The strategic business advisor to system executive leadership with regard to support services.

Regularly counseled 5 hospital senior leadership teams reviewing support services financial decisions

Vice President, Administration, Olean General Hospital, (185 Beds) Olean, NY

2002 2006

Recruited to lead the effectiveness of various support and clinical programs.

Led a supply Improvement program resulting in annual savings of over $1,500,000

Created and implemented an athletic trainer program that netting over $1,000,000 in revenue.

Chief Human Resources officer and achieved Health Insurance premium reductions of $500,000

Implemented the turnaround for a perennially failing clinic to a monthly profit of $60,000

Vice President Support Services/ Administrator / Director, Materials Management

UPMC Health System, Passavant Hospital / UPMC Passavant, (380 Beds) Pittsburgh, PA.

1992 – 2002

Recruited and promoted multiple times successfully leading service & supply cost reductions

Successfully led and managed service and supply program reductions of $17 million.

Led and developed a Centers of Excellence programs resulting in over $5,000,000 in annual revenue

Successfully Implemented Meditech throughout 3 related departments on time and on budget

Coordinated equipment and spending for an expansion / construction project totaling $40,000,000

Regiona

l Marketing Manager Ameri Net, Hospital Council Western PA, Warrendale, PA

1989 – 1992

Recruited to manage and increase utilization of a multi billion dollar contract portfolio.

Increased utilization of contract portfolio by 300% in 3 years

Achieved Marketing Manager of the year in 1990 and 1991 in recognition of annual growth

PAUL F. WHEELER, MBA Page 2

Dir of Materials Management, Aliquippa Hospital, (185 Beds) Aliquippa, PA

1986–1989

Hired to re establish the trust and integrity in Materials Management department

Developed and initiated programs producing savings in excess of $2,000,000

Reduced operating costs of the EVS department by $100,000 per year.

Outsourced linen and laundry saving $250,000 per year.

Outsourced food services department saving $400,000.

EDUCATION

Executive Education Certificate – The Wharton School, University of Pennsylvania, 2011

Master’s Degree – Business Admin., Robert Morris University – Pittsburgh, PA, 1994

Bachelor’s Degree – Business Admin., Robert Morris University – Pittsburgh, PA, 1990

Associates Degree – Business Admin., Community College of Allegheny Cty. Pittsburgh, PA, 1986

AFFILIATIONS / CONTINUING EDUCATION

Deming Quality Institute, 1992 Disney Institute for People Management, 1998

Board of Trustee, Olean Healthcare Services, 2002-2006 Dale Carnegie Professional Development, 2003

Board of Trustees Cattaraugus County Mental Health, 2003-2006 Leadership Cattaraugus, Class of 2005

Board of Trustees, Olean Chamber of Commerce, 2003-2004 Ritz-Carlton Hospitality Training, 2013-

2014

North Side Leadership Coalition, 2007-2014 American College of Health Care Executives



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