PAUL R. PESANTES

acf50w@r.postjobfree.com

**** *****

St

Charlottesville, VA 22903

610-***-****

OBJECTIVE

Seeking a growth opportunity to excel my management skills and

financial expertise;

where I can utilize my 7 years of experience in customer service,

management and

financial advising as being demonstrated in my professional

development and awards.

Also, I am looking to use my bi-lingual abilities, sales growth,

strong team leadership,

communication and organizational skills in a diverse finance or

management role.

EDUCATION

Widener University, Chester, Pennsylvania

Bachelor of Science in Business Administration, December 2010

Major: International Business

Dutchess Community College, Poughkeepsie, New York

Associates of Science Degree in Business Administration, May 2008

Major: Business Administration

PROFESSIONAL DEVELOPMENT

Wells Fargo - Charlottesville, Va August 2014 - Present

Personal Banker

-Notary Public

-Safe certified

-Medallion stamp signature guarantee

-Maintain customer relationship and cross-sell different benefits

-Open DDA's and offer different solutions

-Process personal loans, small business loans and Heloc's

-Build customer rapport by providing trust and confidence

NRG Energy Inc - Energy Plus Co, Philadelphia, Pa March 2013 -

August 2014

Customer Care Representative

-Able to excel in stressful environment

-Maintain high quality scored calls

-Excellent customer service skills

-Knowledgeable with different state regulations for various utility

companies

-Efficient in upselling and retaining customers

NRG Energy Inc - Independence Energy, Philadelphia Pa - Feb 2012 -

March 2013

Compensation Advisor

- Skilled in Multi-level marketing

- Proficient in coding

- Precise problem solving skills

- Innovative

- Able to manage a high inbound/outbound call volume

- Valuable team member

- Translated classified documents from English to Spanish

PNC Bank, West Chester, Pa April 2010 - February 2012

Financial Sales Representative

- Manage to order foreign currency as well as exchange it to U.S

dollars

- Handle ordering money for the branch

- Supervises when supervisor is out of the office

- Superb training skills

- Skilled in ordering and in redeeming bonds

- Managed to maintain great customer service with mystery surveys

- Good in referring services to clients and non-clients

- Knowledgeable in opening personal accounts and processing credit

card

applications

Mid Hudson Valley FCU NY, Newburgh: April 2007/August 2008

Member Service Representative II

- Utilized strong organization skills to audit tellers, and collect

cash amounts in vault,

cash dispenser, and atm's.

- Managed coin counting machines to process sales of change for the

Federal

Reserve Bank.

- Balanced up to 150,000 in cash at the end of each day, ensuring

accuracy of

problem solving for discrepancies.

- Manage to train 5 new employees to learn everything that has to do

with the branch

within 3 weeks.

- Excellent experience with procedures of opening new accounts and

familiar with

car loans, private loans, and home equity loans procedures.

SKILLS

Computer: Microsoft Office

Languages: Fluent in Spanish

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