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Customer Service Sales

Location:
Orlando, FL
Posted:
September 27, 2014

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Resume:

Marshall Clark

845-***-****

acf50s@r.postjobfree.com

Objective

To pursue a position with a company that offers opportunities for personal

growth and advancement.

Experience

**/**-*******

Steele Towing and Transport

Pittston, PA

$15/hr ( no overtime and no benefits)

. Pick-up, Collection and Transportation of Insurance salvage vehicles,

vehicle donations and Customer purchased vehicle across Tri-State

area.( Average daily mileage of 350-500 miles.

. Responsible for proper completion of inventory paper for Dispatch

office, as well as safe operation of 25,000GVW truck in compliance

with D.O.T. regulations and company safety protocols.

03/11 - 09/11

Equity Life Style Properties

Timothy Lake North/South

Property Manager

Bushkill, PA

$26/hr (sick time, vacation accrual, and retirement)

. Continuation of employment within larger cooperation, lateral transfer

to assist with rehab and profitability of property requiring extensive

financial and operational improvements.

03/2006- 03/11

Equity Life Style Properties

Property Manager

Rondout Valley Resort

Accord, NY

$24/hr (sick time, vacation, vacation accrual and retirement)

. All Corporate communications and reporting, (i.e. Risk Management,

Payroll, Accounting, Sales and Marketing etc.)

. All Human resources services. Scheduling of hours, managing daily

duties and Company Policy enforcement.(i.e. Recruiting, Hiring, pre-

employment screening, interviews, hiring and duty assignments as well

as employee evaluations and terminations).

. Operation of full service retail store. Merchandising specific company

sponsored goods. Duties that included but are not limited to,

ordering resale goods, managing financial and retail responsibilities

as well as staffing and customer service issues.

. Adhering to corporate accounting procedures regarding operation

procedures of money handling, financial accountability for property

revenues and accountability of same.

. Event planning from food functions to themed events weekends for

campers and guests providing and enjoyable relaxing stay at our

property throughout the calendar year.

. Membership sales as well as sales of Model Homes. (Physical showing to

closing)

. *Advertising of campground in Industry publications.

. Signature reservation program operation and instruction to employees

of same to all required.

. Day to day operation of premises. (Ordering or supplies, outside

contractors, vendors and utility management).

. Maintaining residence on property for 24 hour on-call position.

. Hands on approach to facility improvements from planning to physical

installations,(septic systems, grounds and structures).

. Various other duties as required from this position.

. Maintain a positive revenue stream totaling almost $1.2 million

dollars per year

10/2003 - 05/2006

Thousand Trails

Rondout Vallley Resort

Assistant Manager Accord, NY

. Member engagement and policy enforcement.

. Directing employees and managing of supplies, to accomplish specific

goals and duties.

. Preventative maintenance and vehicle upgrades (air bag suspensions,

towing hitches and wiring).

. Repair and general maintenance of fleet vehicles (heavy equipment,

trucks, golf carts and other industrial equipment).

. Repair and Upgrades to facility grounds and buildings, (Additions,

Landscaping and Fresh Water systems and Sewage Management systems.

. Electrical Maintenance and Upgrade within local code requirements.

. Scheduling of repairs and maintenance around check-in check-out

schedule.

. Managing outside vendors, (delivery of resale products, order

compliance).

. Computer maintenance, network updates and managing of customer

database, and site specific updating.

. Pre-Employment screening, Employee Evaluation and New employee

hiring, Training and Dismissals.

. Educate new employees and continue current employee education.

. Office duties included, but not limited to record keeping, corporate

reporting, budgeting.

. Ordering all supplies for all departments and keeping all functioning

at successful level of performance and within budget.

. Overseeing multiple departments,(staff of 20-30 employees) and monthly

scheduling for same.

. Reporting to State, County and Local governing bodies regarding Rules

and Regulations for operation (water sampling, pool operations and

building code).

2/1999 - 10/2003

Rondout Valley Resort

Head of Security / Caretaker / Live in Position

Accord, NY

. Member engagement and policy enforcement.

. Respond to Member complaints and emergency situations.

. Record, investigate, and report customer complaints to managers and

corporate staff.

. Routine Patrols of grounds for possible hazards and or equipment,

malfunctions after hours.

. Educate new employees and continue current employee education.

. General grounds keeping and routine maintenance (painting, lawn

mowing, electrical, plumbing and propane appliance repair).

6/1995 - 2/1996

Granite Hotel and Resort

Security Guard

Kerhonkson, NY

. Independent overnight interior security for foreclosed property.

. Routine security Patrols of premises.

. Incident Control and reporting to outside law enforcement agencies.

. Controlling emergency situations, (i.e. Crowd control and Spill

Containment.)

8/1991 - 1/1995

Benedictine Hospital

Safety and Security Officer

Kingston,NY

. Security patrols, safety audits, patients 'escorts (to and from

court).

. Signage, visitor assistance and visitor traffic assessments.

. Child abduction intervention program application.

. Hazardous material cleanup. M.S.D.S.

. Emergency response to internal/external threats.

. Traffic control, Helicopter landing zone control.

. Locksmithing and Access control of same.

Education

1990 Kingston High School Kingston, NY

. Operation of multiple programs including Microsoft Word, Microsoft

Access, Microsoft Excel and Microsoft Outlook.

. Internet research for business and customer assistance.

. Signature Campground Reservation program.

. General computer knowledge.

. Real Estate Sales and Marketing.

. NYS license Motor Vehicle Dealer in Current Position.

. Long standing history of proven performance at any given task and

willingness to learn any information to progress in chosen career.

. Reliability and availability to employer for any on-call or as needed

assignments.

. Tow truck Endorsement carried and used for 5 years.

. Completed Pennsylvania Institute for Real estate Studies, Campground

Sales Membership course.

Spending the last 13+ years working my way from entry level seasonal

employee to Property management for billion dollar a year nationwide

hospitality and travel organization, I have acquired a vast knowledge of

day to day operations as well as the business and financial requirements to

operate same providing a profitable and safe resort experience.

Demonstrated performance, self-motivation and willingness to accept

challenges and exceed at every opportunity offered.

References Available

Upon Request



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