Theresa Jones

**** **** ***** ****** #* Winston Salem, NC 27103

336-***-**** cell 336-***-**** acf4zs@r.postjobfree.com

Summary of Qualifications:

Versatile, results-oriented professional with strong background in administration and customer

service and relations. Excellent organizational, developmental and implementation skills; with

dedication to maintaining high quality standards.

Experience: Self Employed Winston-Salem, NC

Personal Caregiver 2011-2013

11

Prepared meals for client

Administered medication

Bathed and assisted with personal hygiene

Transported to doctor’s office and other appointments

Assisted with exercise therapy

Wachovia Securities Winston-Salem, NC

1994-2010

Brokerage Office Specialist /Administrative Assistant

11

Analyzed recordkeeping systems, forms control, office layout, personnel requirements, and performance

standards to create and revise established procedures

Coordinated and directed office services, such as records and budget preparation, in order to aid

executives

Set up and oversaw administrative policies and procedures for offices and organizations

Interpreted administrative and operating policies and procedures for employees

Prepared invoices, reports, memos, letters, financial statements and other documents, using word

processing, spreadsheet, database and presentation software

Read and analyzed incoming memos, submissions and reports in order to determine their significance

and planned their distribution

Opened, sorted and distributed incoming correspondence; including faxes and e-mail messages and

requests

Processed incoming calls, as well as greeted visitors to determine whether they should be given access

to specific individuals, filed and retrieved corporate documents, records and reports

Prepared responses to correspondence containing routine inquiries

Processed written and telephone requests in response to departmental staff and customer needs,

Responsible for office supply levels and re-ordering as required

Made travel arrangements for executives

Forsyth Technical Community College: Winston-Salem, NC

2010 – 2011

Technology Skills for Employment

Introduction to Clerical Skills

Microsoft Office Skills and Training

Administrative Assistant

Business Writing Basic for Professionals

Certifications and Accomplishments:

Microsoft Office Certificate: Six Week Course

Management Skills for Executive Secretaries and Administrative Assistants Certificate

Business Writing Basics for Professionals Certificate

Shared Success Awards

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