ANDRE STEWART

*** **** ****** *** ********, NY **801 240-***-**** acf4y6@r.postjobfree.com

Profile:

I am a self-motivated IT Professional who demonstrates proficiency in leading and mentoring individuals to maximize

productivity in a team environment. I have developed outstanding written, communication skills as well as the ability to

prioritize and remain focused in fast paced environments. I am also excellent with customer support services and skilled at

learning new concepts while working well under pressure, attending to details and accuracy.

EDUCATION:

Monroe College, New Rochelle, NY

Bachelor of Science Degree in Information Technology

GPA 3.975, President’s List fall 2011 to winter 2012, Nominated for site Quality Analyst of the year 2008-2009

Montego Bay Community College, Montego Bay, Jamaica

Associate’s Degree in Management Information Systems

TECHNICAL QUALIFICATIONS:

Security: Operating Systems Security, Network Security, Ethical Hacking, Network and Computer

Forensics

Operating Systems: Windows (2000, XP, Vista, 7 and 8), Windows Server (2003 and 2008) and Linux

Software Applications: Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook), Microsoft Projects,

Networking: Cisco 1 Basic Networking and Cisco 2 Routers and Router Basics, Wireless Technology

PROFESSIONAL AFFILIATIONS:

• National Society of Black Engineers (NSBE), Treasurer, Monroe College 2011- 2013

• Information Technology Student Association, Treasurer, Monroe College 2011-2013

• Rotaract Club of Montego Bay, Co-founding Member/ Sergeant at Arms 2006-2009

WORK EXPERIENCE:

IPsoft New York, New York

Application Administrator 05/13 – Present

• Provide server administration support across multiple Linux Distributions in production, development and staged

environments

• Assist senior client Engineers with special projects including but not limited to OS patching, DNS upgrades and

Production application deployments.

• Troubleshoot, tune, administer, install and configure application servers and web servers on multiple Linux

distributions

• Undertake QA testing of application deployments

• Deploy Application code on JBoss and WebSphere application servers in production, stage and development

environments

• Provide incident and problem management for application server-related issues on multiple Linux Distributions

• Respond to trouble-tickets via an internal application and/or through client interaction

• Work with client on application and infrastructure build-outs

New Rochelle Municipal Housing Authority New Rochelle, NY

IT Intern 10/12 – 05/13

• Assisted with managing and maintaining the company’s network running Microsoft server 2003

• Upgraded all company PCs and laptops with hardware and software from Windows XP to Windows 7

• Provided technical support on the computers and printers for all 16 employees in 4 site locations

• Installed and configured new laptops and pc computers for the employees both onsite and remote use

• Provided printer support to all 16 employees

• Assisted with creating documents and spreadsheets for software and hardware purchases

A. Stewart 2

Monroe College New Rochelle, NY

Tech Specialist 08/12 – 05/13

• Created spreadsheets to import the college teams’ data for migration to the new athletics website

• Operated the basketball scoreboard

• Assisted in managing and editing and updating the college’s Athletics Website

Resident Assistant 09/12 – 08/13

• Assisted Resident Director with maintaining dorms, and ensuring housing policy is being enforced

• Checked in new students into the dormitories at the beginning of the semester

• Checked out students leaving the college dormitory at the end of the semester

• Assisted with preparing the dormitories for new and returning students at the beginning of each semester

• Planned and organized events for college residents

• Liaison between students and the residence life office

• Provided the first level of support for college students in housing

Library Assistant 01/13-05/13

• Assist students with finding text books and resources to aid in their studies

• Assist students with operating the copy machine

• Provide technical assistance to students using the computers, printers and scanners

• Track students using the library resources using the Monroe Tracking System

Administrative Assistant 10/11- 08/12

• Operate Office Switchboard and manage counseling appointments using the counselor tracking system

• Perform data entry in the Career Database and for special projects for career advisor

• Create & edit office documents and spreadsheets using Microsoft office suite

• Serve as a liaison for career advisors and students

NYC Department of Probation Manhattan, NY

IT Intern 06/12- 08/12

• Provided Tech Support to 80 employees in the form of troubleshooting and repairs

• Assisted with imaging disc drives and replacing of old computers

• Set up projectors and computers for training and meeting purposes

Macys Inc. Bethesda, MD

Part time Collections Associate (Men’s Department) 11/10-08/11

• Managed and maintained a balanced cash register in excess of $2500

• Provided assistance and solutions to customers regarding products and services

• Ensured merchandise were returned to appropriate area and kept department neat and clean

Aspen Hill Home Depot Silver Spring, MD

Customer Service Associate 04/10-02/11

• Provided assistance and solutions to customer queries; ensured merchandise was stocked on shelves

• Operated Forklift and Reach equipment

Affiliated Computer Services (ACS) Montego Bay, Jamaica

Senior Analyst Cash Application Department 08/06-10/09

• Promoted three times over three years within the department

• Liaison for the cash applications team to the Online Document Management (ODM) project team.

• Tested and implemented the ODM system to ensure proper operation and transition of the new business entity

A. Stewart 3

• Streamlined the Online Document Management system queues for operations deficiency

• Generated, processed and distributed monthly and weekly General Ledger Reports

• Analyzed monthly disputes report for SLA purposes and confirmed all Misapplications

• Lead desktop procedures’ editing and updating project with the Cash Applications Team

• Assisted the ACE team in implementing and maintaining Quality Assurance to improve productivity with the use

of quality tools such as root cause analysis.

• Lead the cash applications team in researching and clearing reconciliation items.

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