G uillianno I medor

**** **** ** ******

Brooklyn NY 11236

Cell Phone: 347-***-****.

E mail: acf4ww@r.postjobfree.com

P ROFESSIONAL H IS TORY:

*/****–present M ERRILL CORPORATION/WILMERHALE LLP New York, NY

I maging Tech

• Process electronic data using IPRO, Lexis Nexis LAW PreDiscovery 6.0, TSI software and fi rmware, and Adobe

P rofessional; provide litigation support for attorney, paralegals, and staff across offices; conduct daily customer

satisfaction surveys to build and maintain client relationships; act as point person for client intake; duplicate and

create electronic media; quality review of work generated; conduct bates-stamping of productions via Adobe

P rofessional and LAW 6.0; import electronic files, convert natives to tiffs, and perform de-duplication via LAW 6.0;

operate Cannon I mage Runner c9075, Pro/C7055, C500, 7055, 6870, 7195, and 4570; convert hard copy records into

electronic files; ensure deadline compliance of quality work and adherence to firm best practices; provide copy

operations t raining to staff.

2008- 2010 A BM/Harvard New York, NY

Supe rvisor

• Directed cleaning activities; worked with crew members to manage priorities in strict

deadlines; instructed staff on work policies and procedures; t rained staff in use and maintenance of equipment;

managed complaints regarding services; processed corrective action. evaluated employee performance and

recommended personnel actions such as promotion, t ransfer, and dismissals; inspected and maintained equipment to

ensure that it was functioning.

2003-2008 Orrick Herrington & Sutcliffe New York, NY

Supe rvisor/Office Services Associate

• Performed client intake; guided and organized client requests; managed general complaints

and issues from client and staff; coordinated hospitality services for meetings; handled job requests, including job pick-

up, sorting, binding, and delivery; maintained comprehensive reports detailing job requests; ensured accuracy and

t imely completion of incoming work; daily use of Cannon 7055, c500, 8500, 6000 7055, 3200 for processing incoming

reprographic requests.

1999-2003 UNISCRIBE Professional Services /Latham & Watkins New York, NY

Office Services Associate/Supervisor

• Supervised work f low for department; acted as liaison between attorneys and staff; addressed

customer service and quality control issues; ensured deadline compliance for duplicating jobs; scanned documents;

i nvolved in inventory and input orders for supplies; managed inter-office process; received, t racked and delivered all

i ncoming and outgoing facsimiles; performed quality review of work generated.

E DUCAT IO N :

UNIVERSITY OF NEW YORK TECHNICAL COLLEGE Brooklyn, NY

Certificate of Computer Programming ( 2011 )

S KI L LS :

Microsoft Office; Email; Adobe Professional; IPRO Tech Suite; Lexis Nexis LAW Prediscovery 6.0;

P roficient with Kanguru CD/DVD Duplicator; Nero; Canon Hi-speed Scanners and Copiers;

I nternet; MAC OS; Extensive experience in customer service; Strong team player; Effective

p roblem solver; Detail-oriented; Good Communication skills, Fluent in French and Haitian-Creole;

Good interpersonal skills; E ffective organization and t ime management skills; A ttentive listener;

E xtremely dependable; Meticulous attention-to-detail;, Resourceful; Fast learner; Excels in fast-

paced global environment; Ability to work effectively both independently and within a dynamic

team

R E FERE NCES :

Available upon request

Contact this candidate