Susan L. VanAlstine

**** **** ***

Pittsburgh,

PA

15201

Cell:

412-***-****

acf4v5@r.postjobfree.com

Profile

Proven technology professional with more than 10 years of managing the IT operations of small to medium sized

companies including strategic direction, budget preparation and vendor management. Skilled at evaluating current

and future technologies and leading purchase planning to support both short and long-term business goals.

Business-focused technology manager with a history of creating structure and process where none existed and

successfully rescuing troubled projects. Project management experience spanned all corporate levels, involved

cultivating relationships with third parties, and illustrated strengths in the areas of planning, communication, and

negotiation. Business needs, resource availability and long term costs are key areas of focus through all phases of

project implementation.

Results-oriented manager who ensures hardware/software management goals are met and top-tier support and

training is delivered to all levels of the organization.

Key Accomplishments

Managed the international implementation and subsequent upgrades of an ERP solution with localizations in

•

five countries.

Early adoption and implementation of a cost-saving VoIP phone system that linked all company offices, paid for

•

itself within 14 months and reduced annual telecom expense in excess of 40%.

Built an interdepartmental and international helpdesk team with existing resources by identifying key

•

technology users within each office or department and training them to be the initial triage for technical issues.

Selected Professional Experience

IT Manager, Plant Health Care, Inc., Pittsburgh, PA December 2002-Present

Operational Management – Designed and managed PHC’s information systems infrastructure, including the

•

specification and procurement of all network, server, telephony, systems, mobile devices and workstation

hardware/software. Developed, administered and tracked the annual IT Department budget, Created and

maintained a disaster recovery plan and procedures for mission critical applications and corporate offices, with

multiple hot sites.

Project Management – Managed the international implementation of SAP Business One and subsequent upgrades

•

with country-specific add-on software packages and localizations in five countries. Early adoption and

implementation of a cost-saving VoIP telephone system. Specified and managed the build out of network

infrastructure when the corporate office was relocated from UPARC to RIDC and then from RIDC to Raleigh-

Durham, NC. Periodic redesigns of the company website.

Support & Training – Managed and supported hardware and software at three US and four international office

•

locations, one off-site data center, and multiple home-based sales office locations. Addressed hardware and software

issues on PCs, Macs, servers and network equipment. Created an international helpdesk with existing resources by

identifying and training office or departmental key contacts. Conducted training on MS Office and SAP Business

One applications, in person or via WebEx, including producing documentation available through a Wiki. Created a

series of “lunch and learn” sessions for providing specific training to employees.

Contractor: Business Applications, FreeMarkets, Inc. (Adecco), Pittsburgh, PA 2001-2002

WebEx – Managed and supported the WebEx application for the Sales and Executive departments. Provided user

•

training (in person & through video tutorials), user support, and issue resolution. Performed monthly use-based

analysis to scale licenses & accounts to meet company needs.

Susan L. VanAlstine Page 2

CRM – Trained new marketing and sales staff on the use of the CRM system. Key player on the data cleansing

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project which migrated, cleaned and standardized data entry across departments; conducted periodic database

review and ensured compliance with company data entry standards were followed post-project.

Account Manager/IT Admin, SWAT Marketing Team, Pittsburgh, PA 2000-2001

Account Manager – Curated highly focused mailing and telemarketing lists for clients in the IT industry. Analyzed

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and recommended list types/selects for clients across all sources to produce the best targets for their marketing

efforts. Maintained numerous proprietary lists.

IT Administrator – Maintained a small business network including all PC hardware/software configuration,

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deployment, troubleshooting and data backup.

Lead Administrator, Robert Half International Inc., Pittsburgh, PA 1998-2000

RHI – Supervised a staff of 6. Budget tracking, administrative, sales and corporate reporting. Facility coordination:

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purchasing, AP, internal employee reporting/payroll, resolution of payroll issues for temporary division staff.

OfficeTeam – Administrative and technical support to clients on a project basis- primarily large corporation, legal

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firms, hospitals and medical offices. Database management.

Technical Skills

Platforms: MS Windows OS, MS Windows Server OS, MS SQL Server, MS Exchange, MAC OSX, iOS, Android,

Blackberry •• Tools: MS Office (PC/Mac), Office365, SAP Business One, MS SQL Management Studio, WebEx,

GoToAssist, Active Directory, VMWare, RDP •• Hardware/Systems: LAN, WAN, POP3, IMAP, VoIP

Education

University of Pittsburgh, Pittsburgh, PA 1992-1996

Community Engagement

Lawrenceville United– Board of Directors (2011-current), Chair, Governance Committee; Finance Committee

Member

Lawrenceville United is an inclusive, resident-driven community–based non-profit organization focused on improving

quality of life of Lawrenceville residents and stakeholders through community engagement and advocacy, restoration

and beautification, and community planning and development. www.lunited.org

Bernard Dog Run – Chair (2011-current), Volunteer Coordinator (2008-2011) & Fundraising Team member (current)

Committee to establish, and now maintain, an off-leash exercise area (OLEA) for dogs in the Lawrenceville

Neighborhood of Pittsburgh. The Bernard Dog Run was opened in September 2012 after several years of community

engagement and fundraising. It is the only privately funded OLEA in the City of Pittsburgh. www.bernarddogrun.org

Tree Pittsburgh – Certified Tree Tender (2009 – Current)

Working under the supervision of the nonprofit organization Tree Pittsburgh, Tree Tenders are making a difference in

Pittsburgh, planting trees and caring for existing ones--ensuring a healthy urban forest for generations to come.

www.treepittsburgh.org

Selected References

John Brady, CEO (retired), Plant Health Care, Inc.

Rick Rice, Director, Market Development, Plant Health Care, Inc.

Dr. Gregory K. Lewis, VP, Corporate Development, Plant Health Care, Inc.

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