Michelle Gray

**** *********** ****

Plano, TX **023

214-***-****

acf4te@r.postjobfree.com

Expertise:

EDI, Electronic Commerce, Project Management, Business Analysis, Systems Analysis, HIPAA

Expert, Production Support, Customer Service Management

Operating systems:

OS/400, MVS, Windows 9X, NT, 2000, UNIX, TSO, CICS

Software, applications and communications:

Microsoft Office Suite, Visio, System Architect, EDISIM, Novell, Banyan, DECS, GIS, GXS,

Gentran, SAP, Vision Enterprise, XML, SQL, Oracle, FTP, sFTP, AS2, Trade Guide, Enterprise,

Business Objects

Experience:

Presidio/Pinnacle

Project Manager May 2013 – Present

• Project management for Cisco Implementations

• Coordination of hardware and software

• Project management for voice and data management

• Meeting lead for technical and business units

• Troubleshoot delays and hardware/software issues

• Manage tickets for helpdesk and engineering

• Manage turn over after go live

Dynamex, Inc

Project Manager/IT Analyst: November 2008 – December 2011

• Project management for all EDI Implementations

• Overseeing developers and prioritizing their tasks

• Requirements gathering

• Creation of Mapping Requirements Specifications

• Basic SQL queries for tracking of data

• Business analysis

• Determine operational needs for EDI implementation

• Sales support and EDI training

• HIPAA specialist for healthcare implementations

1

Michelle Gray

2713 Landershire Lane

Plano, TX 75023

214-***-****

acf4te@r.postjobfree.com

• Troubleshoot all existing EDI issues with clients

• Production support for all EDI issues and communications

• Mapping of XML, Flat file and X12

• Testing of maps and communications

• Assist collections department for missing funds

• Assist accounting for EDI set ups

• Research of missing transaction sets

• Only IT support for accounting and collection issues

• Documentation for support

• Documentation for company EDI standards

• Cross-training and troubleshooting for Help Desk

Tools: DECS, Oracle, TOAD, Putty, GIS, Ultraedit, M-E-C Eagle, SmartFTP

The Fountain Group

Senior Production Support Analyst: August 2007 – November 2008

• Production support for PepsiCo divisions – Pepsi, Frito-Lay, Tropicana

• Transmission support for all divisions and customers

• Monitored and expedited transportation documents: 214,204,210

• Monitored and expedited manufacturing/retail documents:

810,837,846,850,855,856,867

• Support for all electronic business documents

• Analyze data integrity issues for EDI, XML and proprietary formats

• Analyze communication issues through FTP, AS2 and internal flow

• Telephone and Email support 24/7 for all data and transmission failures

• Integration of IDOCS to X12 mapping

• Analysis of the business IDOCS for the retail environment

• Executed map changes and testing

• Issued firewall maintenance for inbound FTP

• Issuance of AS2 setup and changes

• Issuance of FTP setup and changes

• Notified internal applications of data integrity issues

• Analysis and mapping through Enterprise

• Root cause analysis for data integrity and ANSI standards

• Trading partner set up

• EDI expert in review of specifications and implementation of new documents

2

Michelle Gray

2713 Landershire Lane

Plano, TX 75023

214-***-****

acf4te@r.postjobfree.com

• Gather requirements and documentation

• Project management

Tools: Unix, Business Objects, Oracle, SAP. GSX Enterprise and Application Integrator, SQL

Queries.

FisaCure, Inc.

Implementation Manager: January 2006 – August 2007

• Managed IT and operations

• Requirements gathering and documentation for transactions 835 and 837

• Set up and coordination of new accounts for production

• Developed mapping and form fixes

• Generator of revenue growth

• Customer training of proprietary web services

• Educated customers on claims filing for additional income

• Operational coordination for production peaks

• Sales and presentations via the phone and web demos for healthcare services

• Account management of new accounts

• EDI expert in review of specifications and implementation of new documents

• Project management

• Training documentation and implementation

Tools: Analysis Reporting, SQL Queries, Proprietary Software

Innovative Systems Group

Senior IT Project Manager: February 2002 to January 2006

3

Michelle Gray

2713 Landershire Lane

Plano, TX 75023

214-***-****

acf4te@r.postjobfree.com

• Managed the HIPAA project of EDI implementation for Blue Cross Blue Shield

• Assisted in trading partner set up of mapping and communication

• Gathered requirements and created documentation

• Coordinated and multi-tasked systems integration of multiple legacy systems

• Created business and technical analysis for implementation

• Trained end users and coordinated their specifications to technical staff

• Reviewed and administered the changing ANSI X12 standards and security

• Implementation of ANSI X12 270/271, 275, 276/277, 278, 820, 834, 835, 837

Tools: MS Project, VISIO, SQL Queries, Analysis Reporting, Oracle GENTRAN Unix.

Compuware Corporation Incorporated

IT Project Manager June 1998 to January 2002

• Implementation (EDI) specialist for Ross Products EDI

• Vendor and client contact for initial set up

• Mapping and communications set up for the vendors

• Assisted in streamlining the process within the legacy system

• Testing and communications

• Trained staff at three manufacturing plants on use of EDI

• Liaison for business, technical, vendor and third party communication

• Technical analyst for Montgomery County Children’s Services

• Technical analyst for the Department of Human Services

• Project managed at Department of Human Services

• Focused on the conversion of UB92, HCFA1500, ICD-9 and CPT codes

• Evaluated legacy systems for business units

• Project managed technical modifications

• Requirement gathering and documentation

• Implementation of Electronic Commerce

• Creation and training for Electronic Data Interchange (EDI)

• Performed system integration for Cambridge Integrated Systems

• Designed and implemented a needs assessment for Electronic Commerce

4

Michelle Gray

2713 Landershire Lane

Plano, TX 75023

214-***-****

acf4te@r.postjobfree.com

• Managed six consultants

• Lead trainer for the Electronic Commerce business unit

• HIPAA trainer for internal and external customers

Transaction Sets: 270, 271, 275, 276, 277, 278, 820, 835, 837

Tools: SQL, Crystal Reports, Analysis Reporting, System Architect, GENTRAN AS400 and

Unix.

Sterling Commerce Incorporated

Regional Sales Manager June 1997 to June 1998

• Assigned quotas and created incentive packages for the sales force

• Trained, educated and all new sales people

• Managed the activities for 33 remote sales people

• Liaison for the corporation and all if its groups and divisions

• Provided immediate assistance from all areas of the corporation

Implementation Specialist Manager December 1996 to June 1997

• Managed a ten person implementation team

• Monitored the status of implementation programs

• Executed the programs for all industries

• Primary focus was implementing the electronic billing for utility companies

Implementation Specialist December 1993 to December 1996

• Executed and monitored the implementation programs for all industries

• Maintained reporting statuses to customers

• Coordinated installation, mapping and testing

Account Executive October 1989 to December 1993

5

Michelle Gray

2713 Landershire Lane

Plano, TX 75023

214-***-****

acf4te@r.postjobfree.com

• Responsible for selling translation software in a five state territory

• Responsible for selling network services in a five state territory

• Trained the customer in-house and onsite

Technical Support Specialist December 1988 to October 1989

• Assisted customers with networking issues

• Installed translation software via the phone

• Trained customers on the technology and function of EDI

• Level II support on the Value Added Network

• Application debugging

• In-network translation specialist, level two support

6

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