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Customer Service Medical

Location:
Nanaimo, BC, Canada
Posted:
September 25, 2014

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Resume:

A manda Bisutti

**** ***** *****

B urlington, ON

289-***-****

acf4qq@r.postjobfree.com

O bjective

To secure an internship position at Face to Face Inc.

H ighlight of Qualifications

• Masters Master of Business Administration/ Master of Science in In ternational Business

( Marketing); Bachelor of Science, Honours in Bio-Medical Science M inor in Psychology

• Received Scholarship for the top academic student in the MBA/MScIB program

• Excellent communication and customer service skills developed through interactions with

p harmaceutical sales representatives, doctors, pharmacists and customers

• Over 8 years experience in a pharmaceutical environment

• Excellent leadership and coaching skills established through coaching youth basketball

teams and leading laboratory classes

• Impressive ability to adapt and problem solve accomplished through daily issues and

conflicts with patients, customers, doctors and pharmacy’s

R elevant Experience

Organizational Skills

• Completed a hectic and accelerated double masters program in fourteen months, requiring

t ime management and priori tization skills while maintaining an honours average

• Studied bio-medical science at a prestigious and demanding pre-medical school with over

t welve hours of labs and a full course load

• Worked in a busy, fast paced pharmacy where attention to detail and ability to handle

m ultiple tasks simultaneously was required

• Handled stock, inventory, planning and budgeting, of pharmaceutical orders on a daily basis

L eadership Skills

• Facilitated laboratory experiments by dividing up tasks among team members to increase

quantity and quality of results for analysis and improving project management skills

• Helped improve player’s skills through focus on identifying problem areas and developing

strategies to overcome them

• Taught piano to students of all ages, promoting learning, enjoyment and understanding

• Conducted for on the job t raining of new employees including: computer and programming

skills, customer service expectations, and organizational values

• Controlled and organized a service section of the pharmacy which enhanced t rouble

shooting skills and the ability to handle concerns and complaints

Amanda Bisutti

Page 2

Communication/Sales Skills

• Delivered presentations through out the MBA/MScIB program which enhanced

communication and negotiation skills

• Worked on a variety of teams during university, utilizing interpersonal skills, building t rust

among team members

• Acquired excellent wri t ten skills through wri ting faxes and memos for doctors, hospitals and

p harmacies regarding patient care, resulting in improved communication between stakeholders

• A t tended medical and pharmaceutical seminars which allowed for open communication

w ith medical professionals enhancing medical knowledge and networking abilities

• Recommended products to customers after carefully listening to problems and analyzing

potential solutions resulting in repeat business and customer loyalty

E ducation

Master of Business Administration

2013- present

Vancouver Island University, Nanaimo, BC

Relevant Courses: T he Effective Manager, Managerial Economics

M aster of Science i n I nternational Business

2013- present

Vancouver Island University, Nanaimo, BC

Relevant Courses: In ternational Marketing, Global Context

B achelor of Science, Honours in Bio-Medical Science M inor in

2007-2011

Psychology U niversity of Ottawa, Ottawa ON

Work H istory

P harmaceutical Technician, G ibson’s N.L Drugs, Hamilton, ON

2011-2013

Pharmaceutical Technician, Fairview Pharmacy, Burlington, ON

2005-2013

Basketball Coach, M BAB Municipal Basketball Association, Burlington, ON

2004-2006

Piano Teacher, L ar raine’s Academy of Music, Burlington, ON

2004-2007



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