STEVEN D. ELMORE

**** ******** **** ****

Aubrey, Texas 76227

903-***-**** (Cell)

acf4p7@r.postjobfree.com

EDUCATION

Texas A&M University, College Station, Texas

- Bachelor of Science in Computer Science

- Master of Business Administration

TECHNICAL SUMMARY

Software : MS Office, Word, Excel, Outlook, Saas, Avaya, Filenet Imaging,

Big Data, Oracle, Sybase, Informix, SQL Server, DB2, Visual Basic, Cobol,

C, C++, Java, .NET, SQL, Siebel, SAP, PeopleSoft, Lotus Notes, MS Exchange,

Platinum, J2EE, Progress, C#, Focus,, Access, Mac OSX, IBM z/OS, Opensys,

Unix/AIX/Solaris/, Citrix, Linux, Windows NT, Novell, Banyan, OS/400,

MVS/XA, CICS, JCL, TSO/ISPF, X.25, SNA, RMS, VSAM, VTAM, ISDM, NCIP,

Netview, TCP/IP, MS Mail, cc:Mail, Eudora, GroupWise, JD Edwards, Rational

Rose, Great Plains, Excel, Word, WordPerfect, MS Project, Tivoli, Numera

Track IT, Service Center, RACF, ACF2, Top Secret, Interleaf, PageMaker,

Autocad, ASG, MRC, Peregrine, Pro Engineering, Netscape, Explorer, Clarity,

Nexus, PCM, Quality Center, Sharepoint, Microstrategy, DMAIC, EDI, ACD,

Manugistics, Oracle Data Warehousing, OLAP, Interactive Voice Response,

ACH, ARP, CAD, CAS, ODAP, OTAP, Workforce Management, NICE, SMS, Active

Directory, DFS, Big Fix,, Remote Install, Blade, GRID, BEA, IBM Websphere,

HTTP, SAS, VMWare, Windows Server, Virtualization, RSA, Norton, McAfee,

Perl, Juniper, Palo Alto, Checkpoint, Proxy

Hardware : IBM z/OS, IBM Power 7, System X, IBM RS/6000, HP 9000, Sun

Sparc/Starfire, IBM Blade, ES9000, 3090, AS/400, iSeries, Dell Power Edge,

Unisys, AT&T, IBM, Dell, Compaq, Dell, AST, Gateway, Toshiba, HP PC's,

Token Ring, FDDI, Ethernet, Fiber Optic, FDDI, T1, T3, 56kbs, Microwave,

Satellite, Cisco, Bay

EXPERIENCE

June 2009 to June 2014

United Central Bank Dallas, Texas

SENIOR VICE PRESIDENT / DIRECTOR OF INFORMATION TECHNOLOGY

? Software application, infrastructure and network design, development,

implementation,

production support and disaster recovery planning and management for

national banking organization throughout North America region.

Managed application design, development and production support functions

and teams

responsible for systems software design, development, engineering,

production support,

project management and network management, systems engineering and

support.

( Provided technology service delivery management activities to internal

corporate users

and external business clients. Managed tech support help desks and

support call centers.

( Managed technology risk management and disaster recovery design,

planning and

Implementation process and teams, programs and functions throughout

North America, Europe

and Asia Pacific regions.

( Technology program and project planning, monitoring, management and

delivery. Managed

application development and infrastructure projects, teams and PMO

function.

( Global Data Center and Network Operations Center planning, implementation

and

overall management.

( Management and support of network & communications software &

infrastructure.

? Managed the IT consolidation and integration of acquired banking

institutions.

? Managed E-Discovery implementation, application and information searches.

? Managed technology compliance exams, quality assurance and strategic

planning.

? Technology architecture and database planning, implementation and

support/management

STEVEN D. ELMORE (Continued)

January 2000 to January 2009

JPMorgan Chase, Dallas, Texas

VICE PRESIDENT / DIRECTOR OF INFORMATION TECHNOLOGY

? Software application, infrastructure and network design, development,

implementation and

Production support for Global Technology organization throughout North

America, Europe and

Asia Pacific regions. Managed global application development and

production support functions

and teams responsible for systems software design, development,

engineering, production

support, project management and network management, engineering and

support.

( Provided technology service delivery management activities to global

internal corporate users

and external business clients. Managed tech support help desks and

support call centers.

( Relationship management to supported internal and external clients to

ensure satisfactory

delivery of technology services, projects and products and conducted

marketing and sales

presentations to existing and potential external clients regarding

technology capabilities.

( Technology program and project planning, monitoring, management and

delivery. Managed

global application development and infrastructure projects, teams and

Global PMO function..

( Managed Global data center planning, implementation and day-to-day

operations.

( Management and support of global network & communications software &

infrastructure.

? Managed global information technology risk management and disaster

recovery functions.

? Managed technology process re-engineering and strategic planning process

and projects

? Technology architecture and database planning, implementation and

support/management.

? External vendor analysis, negotiation, selection and management.

? Developed and managed technology outsourcing strategies and projects.

? Developed and managed information security and IT risk management

programs.

July 1997 to January 2000

American Airlines, Inc., Ft. Worth, Texas

DIRECTOR OF INFORMATION TECHNOLOGY

( Managed and administered worldwide technology related services within

the Logistics Group of

AMR which included infrastructure support and external consulting.

Responsible for budgets of

$10M to $60M. Managed 90 employees responsible for internal AMR

technology development

and support and 55 technology consultants responsible for external

technology consulting.

( Management of internal AMR systems development, data center operations,

network

communications, telecommunications (phone system) LAN/WAN management,

data security,

technical services and disaster recovery activities. Responsible for

technology development

and support within the U.S.,Canada, Mexico, South America, Puerto Rico

and Europe.

( Development, management and support of web internet/intranet

environment.

( Management of external systems consulting, design, development and

implementation for

external corporate customers such as US Airways, Carnival Cruise Lines,

Dresda Corporation,

JC Penney Company, McKesson, Ryder, Netgrocer and Southland

Corporation.

( Implemented a transportation management system for AMR ground crews

using Manugistics

(logistic software system).

( Marketing and sales of technology consulting expertise as well as the

planning, design and

delivery of application systems.

( Managed external technology consulting projects in the U.S., Europe,

Mexico and South

America that generated revenues from $1.5M upwards to $44M.

( Project managed and implemented data warehouse and customer service call

center projects

for Dresda Corporation in Poland, Germany and Chicago.

( Supported SAP R/3 for finance and accounting divisions and PeopleSoft

for human resources.

( Managed the evaluation and analysis regarding sourcing/outsourcing of

technology

( Managed disaster recovery, data security and IT risk management

functions.

STEVEN D. ELMORE (Continued)

July 1996 to July 1997

Fluor Daniel Telecom Corporation, Richardson, Texas

MANAGER OF TECHNOLOGY CONSULTING & SERVICES

( Managed groups of technical consultants involving various projects

encompassing design,

development and implementation of wireless technologies/systems (CDMA,

GSM, etc.) and IT

consulting activities for corporate customers such as AT&T, Sprint, MCI

and State Farm

Insurance. Average number of projects worked simultaneously was 6.

( Managed projects and activities involving telecom application systems

design, development

and implementation, support and maintenance of operations support

systems (OSS) and

advanced intelligent network (AIN), application systems, CMML2,

enterprise networks, systems

integration, LAN/WAN, data center/call center operations and technical

services for corporate

clients in the U.S., Mexico, South America and Asia.

( Project managed design, development and implementation of customer

billing system for

AT&T Wireless Services.

( Project managed design and implementation of network operations center

for State Farm

Insurance Company.

( Marketing and sales of technology consulting services to corporate

clients

? Development, implementation and management of web/internet products and

services.

January 1991 to June 1996

General Electric Capital Corporation, Dallas, Texas

DIRECTOR OF INFORMATION TECHNOLOGY

( Responsible for information technology services for GE Asset Management

Group, GE Capital

Markets Group, and GE BankCards (Mastercard/Visa).

Supported 15 domestic and international business offices with 151 IT

employees.

( Managed and administered all IT activities relating to systems

application design, development,

implementation, application programming, data center operations,

systems engineering,

network management and engineering, LAN/WAN management,

telecommunications (phone

system) data security, disaster recovery management, help-desk,

technical services and

Oracle database administration for business units and customer service

credit card call centers

located in the U.S., Canada and Mexico.

( Planned, designed, developed, implemented and integrated technology.

Also provided

technology consulting, strategic planning and process re-engineering.

( Managed disaster recovery, data security and risk management functions.

( Performed technology integration analysis on potential corporate

acquisition targets to assess

technical requirements and integration costs.

( Managed the evaluation and analysis of sourcing/outsourcing technology

functions and

managed technology sourcing/outsourcing vendors.

? Development, implementation and management of web/internet products and

services.

November 1985 to December 1990

Chase Manhattan Bank, New York, New York

MANAGER OF INFORMATION TECHNOLOGY

( Responsible for managing technology applications design, development,

support, infrastructure

development, technology architecture design and implementation, and

support and technology

re-engineering evaluation and implementation for Global Custody,

Securities Services,

Commercial Banking, Investment Banking and Treasury Services divisions.

( Developed, implemented and managed formal technology and operations

strategic

programs, involving technology architecture design, strategic planning

and assessment.

( Technology project and program management.

( Data center planning and management.

. STEVEN D. ELMORE (Cont.)

September 1983 to November 1985

Morgan Stanley & Company New York, N.Y.

SENIOR SYSTEMS ANALYST

( Responsible for the design, development, programming, integration,

implementation and

testing of investment banking and brokerage application software

systems.

( Technology planning and support (LAN/WAN, application software support)

( Responsible for monitoring interface systems to New York Stock Exchange

and NASDAQ.

CERTIFICATIONS

( Project Management Professional (PMP)

( Six Sigma

? ITIL

? CISSP

? DRCE (Disaster Recovery Certified Expert)

? Risk & Information Systems Control (CRISC)

REFERENCES

Available upon request

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