WANDA I. SANCHEZ

P.O. Box ****** Kissimmee, FL **742

407-***-**** acf4ow@r.postjobfree.com

Summary

Worked both as a crew member and independently

•

Get along well with employers and coworkers

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Experienced in customer relations

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Self-motivated; able to learn on own initiative

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Excellent record of dependability and reliability

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Versatile and multi-skilled person

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Hard worker, quick learner, and ability to assume responsibility

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Computer Skills

Languages

English and Spanish

Software

Microsoft Word, Excel, Publishing

Mac computer

Experience

07/2013 –09/2014

Customer Services, 5 Paws Hotel and Salon, Kissimmee Florida

Use telephones to reach out to customers and verify account information.

Assist clientele as they enter office and via phone.

Resolve customer complaints via phone, email, mail, or social media.

Assist with placement of orders, refunds, or exchanges.

Take

payment information and other pertinent information such as addresses and phone

numbers.

Place or cancel orders.

Sell products and services.

Utilize computer technology to handle high call volumes.

02/2012 Graphic Design, Fortis College

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05/2013

02/2011-

02/2012

Educatio

n

05/2012

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06/2013

01/2009 FL Facial Specialist License -Body Wrapper License, Academy of

- Career Training

06/2009

01/1989 Nail Technician License, Maruguie Beauty School

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06/1986

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