**** **** ******* *****

Las Vegas NV *****

702-***-****

acf4b0@r.postjobfree.com

Chelsea lackey

I would like to work for a company that will enhance the skills that I already possess from 10

OBJECTIVE

years of customer service, as well as provide the opportunity for personal and professional

growth.

•

SKILLS & Ability to perform essential functions with little to no supervision

ABILITIES

• Excellent communication skills, particularly the ability to listen, understand and explain

relevant information to customers and others

• Strong telephone skills, able to communicate effectively in stressful situations

• Able to manage and organize multiple priorities at the same time

• Excellent problem solving skills

• Very detail oriented

• Capable of utilizing various computer programs from proprietary systems to MS Office

products

• Able to work independently or with a team

• Strong decision making ability

EXPERIENCE CLERK, UPS STORE, NEVADA

March 2014 - Present

• Resolve customer complaints to ensure timely resolution and customer satisfaction

• Provide outstanding customer service to walk-in and telephone customers

• Receive and process all packages and mail with accuracy and in a timely manner

• Assist customers with copying documents, faxing forms and mailing parcels

• Process store inventory weekly

• Responsible for opening and closing procedures

• Utilize tracking software to assist customers

• Follow up with mailbox customers on status of their mail

• Recommend store items to customers when needed

SERVER, WESTCLIFF STATION, NEVADA

August 2013 – October 2013

• Greet guests in a polite and friendly manner

• Serve guests in a timely manner

• Handle payment transactions at point of sale system

PRE-PAYOUT CLERK, RIO HOTEL AND CASINO, NEVADA

May 2013 – October 2013

• Happily greeted guest players in a polite and professional manner

• Entered player’s data into proprietary tracking system

• Assisted guest players with any and all questions

RECEPTIONIST, FAST LAP INDOOR KART RACING, NEVADA

October 2010 to November 2012

• Processed all site sales daily

• Booked all group events via email and telephone

• Followed up with customers on event bookings

• Responsible for daily opening and closing paperwork

• Assisted with resolving any customer issues

CAREGIVER, PINNACLE COMMUNITY SERVICES, NEVADA

March 2009 – October 2010

• Maintained CPR and Medication Handlers certifications

• Data entry for activities logs

• Provided friendly and professional care for elder guests

CASHIER, SUBWAY AND WINCHELL’S, NEVADA

May 2007 – February 2009

• Rang-up customers for meals and always gave correct change

• Took customer orders and made sure all orders were to customers satisfaction

• Cleaned main lobby and preparation stations

• Made sure to restock displays and ingredients as needed

CIMARRON HIGH SCHOOL LV NV

EDUCATION

Received diploma in 2007

AVAILABLE UPON REQUEST

REFERENCES

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