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Customer Service Sales

Location:
Stockbridge, GA
Salary:
$14.00 per hour
Posted:
September 25, 2014

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Resume:

Melvin Lee Lamons

*** ******** ****

McDonough, GA 30253

678-***-****

404-***-****

E-mail: acf41g@r.postjobfree.com

OBJECTIVE To pursue a career in Customer Service

EDUCATION Hueytown High School; Hueytown, AL

General Diploma, May 1983

HONORS

CERTIFICATION

PROFESSIONAL A-Com Protection dba InterLink Control; Stockbridge, Georgia

EXPERIENCE

Sales Consultant – January 2010 – June 2014

Generating leads from various sources

Cold calling sales

Acquiring new customers

Account billing/invoicing

Account receivables

PROFESSIONAL InterLink Control; Marietta, Georgia

EXPERIENCE

Customer Care Manager – October 2000 – January 2010

22 years customer service

18 years management

Acquiring new customers

Supervised staff

Employee conflict resolution

Managed multiple locations

Managed service departments/service technicians

Scheduled technicians for service/installation

appointments

Dispatched service technician/installer

Created customer accounts with unique ID numbers

Account billing/invoicing

Account receivables

Handle elevated customer complaints to find conflict

resolution that benefits the customer and the company

Worked as a team member

Multi-tasking

Completed task in a timely manner

Work with little or no supervision

PROFESSIONAL Fox Alarm Company; Hueytown, AL

EXPERIENCE

Supervised staff

Employee conflict resolution

Managed multiple locations

Managed service departments/service technicians

Scheduled technicians for service/installation

appointments

Dispatched service technician/installer

Created customer accounts with unique ID numbers

Handled elevated customer complaints to find conflict

resolution that benefits the customer and the company

Worked as a team member

Multi-tasking

Completed task in a timely manner

Work with little or no supervision

PROFESSIONAL City of Mountain Brook Police Dept; Mountain Brook, AL

EXPERIENCE

Answer 911 phone calls

Dispatched police

Dispatched fire/rescue

Entered stolen property into National computer

Completed task in a timely manner

Work with little or no supervision

PROFESSIONAL Jefferson County Sheriff Dept; Birmingham, AL

EXPERIENCE

Answer 911 phone calls

• Dispatched police

• Dispatched fire/rescue

• Entered stolen property into National computer

• Completed task in a timely manner

Work with little or no supervision

PROFESSIONAL Fox Alarm Company; Hueytown, AL

EXPERIENCE

Supervised staff

Employee conflict resolution

Managed multiple locations

Managed service departments/service technicians

Scheduled technicians for service/installation

appointments

Dispatched service technician/installer

Created customer accounts with unique ID numbers

Handled elevated customer complaints to find conflict

resolution that benefits the customer and the company

Worked as a team member

Multi-tasking

Completed task in a timely manner

Work with little or no supervision

REFERENCES Mr. Mike Smith – District General Manager

Protection 1Security

Nashville, TN 37211

205-***-****

Mrs. Lynn Markham

1359 Rock Creek Road

Bessemer, AL 35023

205-***-****

Scott Sawyer – President/CEO

Safe Path Security

Kennesaw, GA 30144

404-***-****



Contact this candidate