Resume

Customer Service Sales

Location:

Albuquerque, NM

Posted:

September 25, 2014

Contact this candidate

Resume:

Crystal Michelle Mikolajczak

**** ***** **. **

Apt. E2027

Albuquerque, NM 87111

acf40p@r.postjobfree.com

505-***-****

PERSONAL INFORMATION

Place of Birth: Albuquerque, NM

Citizenship: US Citizen

EMPLOYMENT & VOLUNTEER HISTORY

Avisa Pharma

August 2013- Present

Market Analyst

Supervisor: David S. Joseph

As Market Analyst, I perform a wide range of market research, assist with the

development and editing of various company documents, work with financial

projections and forecasting, and conduct any research projects or assignments that

are needed. I assemble spreadsheets and PowerPoint slides to be used by the CEO

in company presentations to board members and potential investors. I provide

support to the CEO by editing and maintaining the company calendar, scheduling

and editing meetings, and taking and distributing weekly meeting minutes. In

addition to the CEO, I provide support to the Vice President of Technology in the

form of technical research, competitor analyses, and other designated tasks. I also

provide support to the Director of Finance & Administration in the form of basic

accounting, assisting with payroll, assisting with invoice processing, and

miscellaneous assignments.

University of New Mexico

January 2014- May 2014

Graduate Assistant/Research Assistant

Supervisor: Dr. Ryan Jacobson

Primarily, I am responsible for the composition, editing, proctoring, and grading of

examinations for two Organizational Behavior courses at the University of New

Mexico. I also perform other tasks as needed, including editing and formatting

research papers for publication, formatting and editing journal citations, and

investigating new teaching tools and demonstrations for use in the classroom. As a

research assistant, I proctor lab sessions for research participants in the Anderson

Behavioral Lab and answer any questions regarding our laboratory work and

research.

STC.UNM

February 2013- August 2013

Technology Transfer & Marketing Intern

Supervisor: Cara Michaliszyn

As a technology transfer and marketing intern, I performed a wide range of duties

and tasks. Primarily, I worked to create non-confidential summaries for new

technologies submitted by inventors, created and developed email marketing

mailing lists to promote various technologies, and investigated prior art for

potential new technologies. I utilized the knowledge I gained from degree in

biology to translate technical and legal writing into more accessible and business-

oriented writing. In this time, I became familiar with the basics of intellectual

property and patent formatting and language. I also performed a wide range of

special and research projects for our start-up company clients and our inventors.

Massage Envy

November 2012- February 2013

Sales Associate/Front Desk Associate

Supervisor: Quita Root

As a Sales/Front Desk Associate, I was responsible for providing a cordial greeting

to all customers, checking in customers for their appointments, ensuring that all

customer paperwork is completed, maintain the extensive customer chart filing

system, answering phones, various cleaning duties, maintaining a friendly and

welcoming environment for all customers, scheduling and confirming appointments,

providing excellent customer service, and selling Massage Envy memberships to

prospective clients.

University of New Mexico

April 2012-November 2012

Research Assistant

Supervisor: Dr. Richard Cripps

I worked as a research assistant in a genetics and molecular biology lab. My duties

included managing and maintaining fruit fly stocks, maintaining a clean and safe lab

bench and work environment, preparing buffers, and conducting a variety of tests

including gel electrophoresis, PCRs, mini preps, midi preps, genomic extractions,

and restriction digests.

Office Max

June 2009-April 2012

Sales Associate/Cashier

Supervisor: Maria Birch

The responsibilities of my position included cash handling, sales, maintaining store

appearance, planning and setting the weekly store advertisements and, primarily,

customer service. It was my job to ensure a pleasant and positive customer

experience for every customer, every time. I answered customer inquiries via

phone and in person, directed customers to various locations around the store, and

discussed our products with any customer with questions. I actively took part in

making sales and assisting customers in their decisions with larger purchases,

including printers and computers. I was also the primary associate responsible for

the store’s weekly advertising strategies. I printed and organized all advertising

materials, distributed materials to other associates, created or improvised any

missing materials, and directed other associates in setting and detailing the store

advertisements on a weekly basis.

Presbyterian Hospital, Child-Life Center

August 2006-March 2007

Volunteer

At the Child-Life Center, I entertained and kept company the child patients and

their families, assisted nurses with minor duties, and performed maintenance,

cleaning, and general upkeep in the playrooms. My goal was to keep a clean, safe,

and fun environment available for the patients and their relatives at all times.

EDUCATION

January 2013- May 17, 2014

MBA- Management of Technology

University of New Mexico

Albuquerque, NM

Anderson School of Management

Current GPA: 4.0

Graduation Date: May 17, 2014

August 2009-December 2012

B.S. - Biology

B.A. - Psychology

University of New Mexico

Albuquerque, NM

Institutional Honors: Cum Laude

Overall GPA: 3.72

August 2008-May 2009

Texas Tech University

Lubbock, TX

Major: Psychology

Minor: English

August 2004-May 2008

High School Diploma

La Cueva High School

Albuquerque, NM

PROFESSIONAL QUALIFICATIONS

Market research & competitive analysis

Administrative support

Extensive experience in customer service

Advanced knowledge of Microsoft Office programs including Excel,

PowerPoint, Publisher, and Word, and some experience with Access

Some experience with MATLAB programming

Some experience with HTML and web design

Some experience with JavaScript

Typing speed of ~70 WPM

Experience in writing and editing, primarily of essays and other academic

documents

PUBLICATIONS

Morris, G., Jaramillo, C., Mikolajczak, C., Duong, S., Jaramillo, M., and Cripps, R.

2013. The Drosophila wings apart gene anchors a novel, evolutionarily-

conserved pathway of neuromuscular development. Genetics, 196(2).

AWARDS

- Dean’s List at Texas Tech University, Fall 2008

- Dean’s List at Texas Tech University, Spring 2009

- Completed undergraduate degrees with the institutional honor Cum Laude

REFERENCES

Nannette Toups

Title: Director of Finance & Administration

Organization: Avisa Pharma