Liza De La Cruz

*** ****** ****** ******** **, **212

917-***-****

acf40o@r.postjobfree.com

Objective: Seeking a rewarding and satisfying career in which I can apply all my knowledge and

skills building a strong path in assisting the company growth. Dedicated individual in

building a strong customer relationship to assure company maximum productivity and

a high quality service at all times.

Experience: Lead ATC Ride Assist Representative

Logisticare Solutions LLC - September 2013 – September 2014

Provide professional, courteous, responsive and accurate service to members.

Schedule, modify and cancel member’s trip reservations

Obtain and document all details on complaint being filed

Work closely with Fraud and Abuse department to determine fraud

Collects monitor drivers and provider compliance information

Answer a high volume of calls responding to member inquiries

Maintain a polite and courteous manner at all times

Promote a positive work environment

Record and initiate investigations of complaints

Assist in the training of new hires as require by managements

Assist in the analysis of existing procedure to identify efficient and effective

methods for accomplishing monthly goals.

HIPPA Compliance

Executive Administrative Assistant

ConEdison of New York (Energy Services) October 2012 – June 2013

Maintain workflow by analyzing methods, implementing cost reductions and

developing reporting procedure

Resolve potential problems before they have a negative impact in the company by

coordinating preparation of reports, analyzing data and identifying solutions

Maintain managers agenda and prepare board meetings as well as preparing

agenda for board meeting

Prepare business correspondence and meeting minutes

Serve as a gatekeeper for Departmental Executive manager, General manager, and

floor manager

Maintain confidential record and files

Brief personal in current priority projects and deadlines

Monitor ongoing activities and revise contract

Kept track of legal certification according to government regulations

Create and modify Electric and Gas jobs for building/houses 1-10 story

Handle directly all Brooklyn & Queens Gas and electric emergencies

Track and analyze trends on integration request and generate statistical reports

Analyze problems to identify significant factors, gather pertinent data, and

recognize solutions

Ability to conduct research on wide range of computer system as required

Audit stand procedure, technology, reports and inspector field work; 45% of field

audit on inspector work related task, serving as a survey representative.

Customer Service Tech Support

Cablevision Systems Call Center September 2011 – March 2012

Answer a high volume of calls pertaining to customer cable service

Billing inquiries and dispute support

Processing payments

Troubleshooting technical service

Up-selling company new products and upgrading customer level of service as

require by them

Process credits towards customer account after reviewed

General technical inquiries

Providing an appropriate resolutions for customer based on the information

provided

Service disconnect/reconnect

Schedule technicians appointment

Working simultaneously with multiple software

Consistently and accurate documentation of data bases (KDB,IDA, forms, ITT,

etc)

Human Resources Sr. Specialist/Quality Assurance Specialist

Koncept’s Professional Systems February 2007 – May 2011

Service and maintain renewal policies

Sending out customer complaint forms and following up vi verbal and written

correspondence

Reviewing all customer claims forms

Code and process payables

Provide light administrative support to VP & CEO as needed.

Coordinate on-boarding activities; background checks, reference checks, new hire

kits, HRIS, security access, etc.

Handle employees time & expense (ADP & Insperity TimeStar)

Handle time-offs request

Monitor staff office budget to funds are obligated and spent in a timely and

effective manner.

Audit solved complaint by other quality assurance representatives

Create daily, bi-weekly, reports of company expenses and performance

Handling and correcting employees concerns/issue

Provide recruiting, benefits administration and compliance support to HR

Manager

Handle all employee corrective actions and termination process.

Conduct research on emerging products, services, protocols and standards in

support of integration procurement and development efforts

Customer Service Team Lead

Authority of Electric Energy of Puerto Rico June 2007 -- November 2009

Coordinate work for Customer Service Associates

Ensure the highest level of customer care is being provided

Supporting financial results by minimizing rework and abandon calls

Ensure adherence to business guidelines, safety and security procedures

Handle employees time sensitive material

Help resolved employees and customer concern/issues

Assisting manager with quarterly business reviews

Performed duties and special requests as assigned by management

Attain a high volume of calls pertaining to customers inquiries

Provide constructive feedback and recognition to team

Handling energy emergency calls and forwarding to the Energy department

Updating notification web-board base on company daily new notifications

Process businesses

account and payments

Administrative Manager

D’lord Beauty & Supply April 2005 – March 2007

Coordinate strategic projects as they arrive

Assist in arbitration and legal matters

Perform clients contact as necessary to resolved concern/issues

Supervise all clerical and other personal

Handle all employees time recording (ADP)

Selection and interviewing of prospective employee

Creating and updating member's accounts as needed

Revise and create company correspondence

Assist VP in company decision making

Revise employees corrective actions and couching

Oversee and manage all other departments including (Human resources programs,

benefits, funds administration, clerical personal, contractor and staffing temporary

employees.

Develop and maintain a maintenance on calendars by application and interface

Conduct team meetings to update team on company news and changes

35 % travel to other locations, to audit site performance.

Skills:

Fully Bilingual in Spanish/English

Excellent Microsoft Office applications skills (Excel, Power point, Access, Outlook)

Detail oriented, multi-tasking and active listening skills

Excellent written and communications skills

Highly organize, self-directed and team oriented

Strong analytical and problem solving skills

Honest and trustworthy

Reliable, hardworking and driven to success

Excellent Computer Proficiency

Typing speed 55-60 wpm

HIPPA Experience & Knowledge

FDA Knowledge

Education: Intelligence Studies

American Military University -- Present

Psychology Studies

Carlos Albizu/Interamerican University -- June 2009

Administration Certification

SGNS Institute of Puerto Rico -- May 2008

Reference: To be requested.

Contact this candidate