Post Job Free

Resume

Sign in

Customer Service Technician

Location:
Eden Prairie, MN
Posted:
September 24, 2014

Contact this candidate

Resume:

Paul E. Fisher

**** ********* *******, **** *******, MN 55347 (H) 952-***-**** (C) 612-***-**** acf3y1@r.postjobfree.com

professional summary

Top level Journeyman Automotive Technician with thirty years of dealership experience. Punctual, organized and

skilled in all aspects of dealership service functions.

skills

• Enjoy working in a fast paced environment • Organized and detailed

• ASE Certified Master Technician • Quick learner

• ASE Certified Advanced Engine Performance • Leadership and teaching skills

Specialist • Thrive on finding solutions to difficult to solve

• Supervisory and customer service skills problems

• Able to multi task and meet deadlines

work history

Journeyman Automotive Technician October, 2000 Present

Jim Lupient Buick GMC Golden Valley, MN

• Successfully diagnose, identify and implement repair strategies on General Motors Vehicles

• Assist customers with difficult to repair vehicles. Typically last service attempt before manufacturer

buy back

• General paperwork and customer service interactions

• Primary emphasis on driveability and electronics repairs

Automotive Technician Program Advisory Board Member January, 1991 – January, 2005

Hennepin Technical College Eden Prairie, MN

• Assisted the Automotive Technician Program with short and long term curriculum planning

• Assisted the Automotive Technician Program with determining short and long term equipment

needs

• Advised the Automotive Technician Program on current industry trends

Journeyman Automotive Technician June, 1984 – October, 2000

Wally McCarthy’s Oldsmobile Richfield, MN

• Successfully diagnosed, identified and implemented repair strategies on General Motors Vehicles

• Assisted customers with difficult to repair vehicles. Typically last service attempt before manufacturer

buy back

• General paperwork and customer service interactions

• Primary emphasis on driveability and electronics repairs

• Helped produce New Owner Clinics on a monthly basis

• Oldsmobile Master Technician

• Provided expert court testimony in customer dispute cases

Automotive Technician October, 1983 – June, 1984

Star West Chevrolet/Oldsmobile Delano, MN

• Successfully diagnosed, identified and implemented repair strategies on General Motors Vehicles

• General paperwork and customer service interactions

• Completed necessary documentation of all repairs

• Assisted with customer requests and provided exceptional customer service

education

Automotive Technology Coursework June, 1984 – present

General Motors College Detroit, MI

General Coursework January, 1991 – December, 1991

Normandale Community College Bloomington, MN

Automotive Technology Program Diploma June, 1983

Hennepin Technical College Eden Prairie, MN

High School Diploma June, 1981

Eden Prairie High School Eden Prairie, MN

Paul E.

Fisher

References

Professional

Mr. Richard Kinsey, Service Director, Wally McCarthy’s Cadillac

888-***-****

Mr. Gregg Havelka, Former Service Manager, Jim Lupient Buick GMC

612-***-****

Mr. Timothy Simonson, Service Manager, Jim Lupient Buick GMC

763-***-****

Personal

Mr. Thomas Machtemes

651-***-****

Mrs. Victoria Vandersteen

612-***-****

Mr. Ronald Fischer

952-***-****



Contact this candidate