RITESH GOEL

Mobile: +91-852*******

E-Mail: acf3ti@r.postjobfree.com

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Actively seeking the position of Operations Team Leader in which to further

my career in field while helping business expand.

PROFESSIONAL SNAPSHOT

. A budding professional having an experience of more than 4.5 years in

OUTBOUND BPO.

. Successfully ran Outbound projects for different Projects in an

effective manner.

. Keeps on updating technical knowledge and skills by reading books related

to it or by gathering information over internet.

. Adroit with the knowledge of MS-office, Excel, and other Internet

Applications.

ACADEMIC CREDENTIALS

2011

BBA From Sharda University

2007

12th from Rajkiya inter college

2005

10th from Rajkiya inter college

SUMMARY OF QUALIFICATIONS

. Ability to be the primary contact for coordinating daily operations

. Ability to develop teams and individuals through team processes and

performance management

. Ability to provide coaching and guidance to a team on a variety of

procedures

. Ability to supervise a mid-size team while making independent

decisions

. Outstanding problem-solving and negotiation skills

WORK EXPERIENCE:

1. CONVEX TELECOM PVT LTD FEB 2012-JULY 2014

2. One Touch Solution PVT LTD JAN 2011

WORK RESPONSIBILITIES:

. Handling a team.

. Responsible for their AHT and login hours compliance on daily basis.

. Responsible for the team Shrinkage and Attrition.

. Taking care of the call and SR audits of the team and to keep a regular

check on the Quality matrix through call listening sessions.. Post and

pre shift briefing for new updates and DBP.

. Training new agents and refresher session for all agents for improvement

on product.

. Taking escalation calls when required and preparing new test module for

product knowledge.

. Taking care of certification process of new agents joining the team.

. Meeting the KPI parameter of the agents and preparing the action plan for

defaulters.

. Good Knowledge about Excel

IT SKILLS:

MS WORD, EXCEL

WINDOWNS 7 OS.

PERSONAL INFORMATIONS:Handling a team.

Father Name : Late Mr Shiv kumar goel

Sex : Male

D.O.B : 22 11 1992

Languages Known : English, Hindi

Nationality : Indian

Strengths : Adaptability, Sincerity, Patience

Address : 27 A Super MIG Sector 93

Current Location : NOIDA.

Date: 24-08-2014

Ritesh Goel

Place: NOIDA

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