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Customer Service Sales

Location:
Mississauga, ON, Canada
Posted:
September 24, 2014

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Resume:

Hussain Ali

**** ******* ********, ***********, ******* L5M 5T9

Phone: 416-***-**** E-mail: acf3r5@r.postjobfree.com

OBJECTIVE

To secure a position with a well established organization with a stable environment that will lead to a lasting

relationship in the field of advisory.

SKILLS PROFILE:

Fluent in English, Urdu, Punjabi & Hindi; intermediate Arabic and French

Five years customer service experience with various retail businesses

Adaptability to change developed through working in various dynamic environments, and living in different

countries

Understanding various cultural differences gained through living in Kuwait between 1989-2007, 2.5 years of

university in London between 2008-2010 and travel around Europe and Asia.

Acquiesced to team working through various volunteering experiences, group assignments in university,

retail work and group travel.

Leadership and entrepreneurial skills developed through group travel, Model United Nations, volunteering

experience and through different work experiences and ethics

Extensive knowledge of Microsoft Office, Photoshop, MAC, Windows, IT Hardware, the internet and all

associated application; intermediate knowledge of AutoCAD.

Duke of Edinburgh’s Gold International Award

Proficient consulting and sales skills through diverse work environments; ranging from retail to professional

advisory.

EDUCATION:

Bachelor for International Business, Honours

Carleton University, Ottawa, ON 2011-2013

Major: Strategic Management & International Human Resources

Minor: French

Graduated: June 2013

Bachelor of Arts & Business, Honours

University of Westminster, London, UK 2008-2010

Double Major: Architecture & International Business

Transferred: Carleton University, Ottawa, Canada

EXPERIENCE:

Samsung Experience Consultant

Samsung, Ottawa, ON October 2013 – December 2013

Train Associates and Managers on Samsung product line

n

Provide customers/clients product knowledge and give them they Samsung Ecosystem Experience

n

Perform inventory checks and market analysis for the Samsung Experience Store

n

Full-time Cell Shop Product Expert

Future Shop, Ottawa, ON May 2013 – Aug. 2013

Provide customers product knowledge and answer any questions regarding in-store/web products

n

Communicate company programs, special promotions and payment options to customers

n

Staying up-to-date and informing customers on wireless products, carrier plans and upcoming technologies

n

Product Expert

Match Marketing Group Inc., Ottawa, ON Oct. 2012 – May 2013

Advertising strategy analysis

n

Promote products for Samsung throughout the year at different locations and provide Rogers SSP training.

n

Advice customers/clients on products and answer any questions they have regarding them

n

Performing market analysis to determine trends in buyers and competitors’ behaviours

n

Seasonal Cell Shop Product Expert

Future Shop, Ottawa, ON Nov. 2012 – Dec. 2012

Provide customers product knowledge and answer any questions regarding in-store/web products

n

Communicate company programs, special promotions and payment options to customers

n

Staying up-to-date and informing customers on wireless products, carrier plans and upcoming technologies

n

Advisory Intern

Ernst & Young, Ottawa, ON June 2012 – Nov. 2012

Develop strong working relationships with clients and build a level of influence with key client contacts

n

Ensure compliance with risk management strategies, plans and activities of the firm.

n

Understand business & industry issues / trends. Identify areas requiring improvement in the client's business

n

processes to enable preparation of recommendations.

Demonstrate an application and solution-based approach to the problem solving technique. The same can be

n

utilized for research on delivery of solutions.

Assurance Intern

Ernst & Young, London, UK June 2009 – Aug. 2009

Collaborated with a 4-member Audit team to effectively complete an audit of a contracting company in

n

London, UK.

Used Excel and CaseWare extensively to create 5-10 spreadsheets per day to record capital assets and

n

inventory transactions.

Assisted in creating sections of the final audit reports, and collaborated in finalizing the consolidations for the

n

year end.

LEADERSHIP EXPERIENCE:

Strategic Management Simulation Project

Carleton University, Ottawa, ON Winter 2012

Managed functional activities involving: HR Sales, marketing, manufacturing and finance.

n

Management of start-up firm- Business simulation course

n

Competed for investors, economies of scales, productivity, market share and capital against several teams.

n

Team placed second out of ten teams with an ending ROI of 280% and final market share of 60%

n

Youth & Education Co-Chair

Canada Pakistan Association (CPA), Ottawa, ON Feb. 2011 – Dec. 2013

Educating Canadian Pakistani Youth and the Community about their culture.

n

Organize events to engage youths.

n

Raise awareness and funds on social, natural and political problems.

n

Recruit volunteers for events.

n

PERSONAL INTERESTS:

Basketball, Swimming Soccer, Travel, Mountain climbing, Hiking, Camping, Driving, Reading, Sketching and

n

Drawing.



Contact this candidate