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Customer Service Manager

Location:
Snellville, GA
Posted:
September 23, 2014

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Resume:

CHANEL JACKSON

Snellville, Georgia

acf3o3@r.postjobfree.com

443-***-****

SUMMARY:

Professional* Punctual* Candidate for Bachelors Degree 2014* Team Oriented* Diverse Professional

Experience Includes Inside Sales, Customer Service, Retail, Receptionist, Medical Billing Specialist

*Warehouse/Shipping and Daycare Experience. Great Communication Skills* Creative Problem Solver*

Customer Service Oriented* Windows 7* Multiline Phones* 50+WPM* Medical Software/Centricty*

EDUCATION:

Kennesaw State University

Bachelors Degree Candidate Class of 2017

Fortis Institute

Certificate of Completion in Billing and Coding

Graduate of Class of 2011

National Certified Insurance & Coding Specialist

ID: 825958

PROFESSIONAL EXPERIENCE:

VICTORIA SECRET SNELLVILLE, GA

SHIPPING AND PROCESSING CLERK APRIL 2011-PRESENT

Professional shipping & receiving duties include maintaining records of all outgoing and incoming

shipments from and to the warehouse. Preparing shipping documents along with the correct mailing

labels in addition to consolidating shipping orders as well as reconciling actual shipment arrivals which

also encompassed ensuring that the goods delivered to the warehouse is in accordance with approved

orders. Duties also include maintaining the automated inventory management system to ensure that

actual physical inventory matches the database logical inventory.

PERIMETER STAFFING SUWANEE, GA

HOUSEKEEPING JUNE 2014- AUGUST 2014

Professional housekeeping includes preparing the cart, stripping the room, taking the garbage, making the

beds, cleaning the bathroom, dusting the room & finishing touches. Completing each room efficiently in a

timely manner is mandatory.

PULMONARY & CRITICAL CARE ASSOC. Baltimore, MD

BILLING SPECIALIST AUGUST 2012- AUGUST 2013

BALTIMORE, MD

Professional billing specialist duties included, conducting claims statues, as well as verifying insurance

eligibility through EVS and provider software. Responsibilities also included registering for office,

hospital, and pulmonary tests. Duties also encompassed completing, approving, and batching US-

92/CMS1500 forms. Proficiently utilized Integrity software.

ADECCO STAFFING BALTIMORE, MD

TEMP STAFFING AGENT/RECEPTIONIST FEBRUARY 2011-APRIL 2011

Professionally, built, managed, qualified, and maintained a database of clients and prospects that is

aligned to the business opportunity in the market. Effectively sold Adecco staffing services through

effective phone calls and in-person visits, which foster a consultative relationship and increased business

with the client. Recruited, interviewed, retained, coached and developed talent, understanding their needs

and helping them meet their professional goals. Marketed the talent's skills, knowledge and abilities to

the right companies so that we make the best match for the Client and the Talent. Consistently exceeded

Client and Talent expectations of service by following Adecco’s Operational Standards and offering

innovative and creative employment solutions. Receptionist duties included answering multiline phones,

handling voicemails in addition to various clerical duties.

RUSSELL BMW BALTIMORE, MD

CUSTOMER RELATIONS/LOANER CAR CLERK SEPTEMBER 2007-MARCH

2011

Professionally served as a liaison between the service department and clients. Informed clients of loaner

car rental policies and guidelines. Completed paperwork for all loaner cars and maintained a written log

of all dispatch activities. Assisted in dispatching work to our on-staff part time drivers. Assisted in other

administrative duties as needed such as: cashier, filing, and greeting customers.

ADDITIONAL EMPLOYMENT

SOCIAL SECURITY ADMINISTRATION

ADMIN. ASSISTANT- SUMMER STUDENT PROGRAM

BALTIMORE, MD

Professional summer internship duties included sorting, filing and responding to Medicare requests.

Duties were not limited preparing, sorting, and filing letters from congressional leaders, retirees, as well

as prisoner mail correspondence.

DEER PARK BEFORE AND AFTER CARE

AFTERCARE PROGRAM ASSISTANT

BALTIMORE, MD

Professionally assisted children with homework assignments as well prepared meals while providing

schools assistant director with clerical related duties. Responsibilities also encompassed leading

children’s activities and assisting parents with drop off and dispatch.

PROFESSIONAL REFERENCE:

Shannon Devore 724-***-**** Adecco Staffing Manager

Kathryn Albert 410-***-**** New Town High School Director of Dance

Aisha Carr 443-***-**** Leaders of Tomorrow Youth Center Manager

Brian Liebknecht 410-***-**** PCCAB Director



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