Amber K. Branch

** *. ********* ***.

Trenton, NJ 08618

609-***-****

acf3in@r.postjobfree.com

Objective:

A self motivated, professional, punctual and courteous individual seeking

the opportunity to use my knowledge and experience to make a positive

contribution to your organization

Summary of Qualifications

Ability to work or interpret data independently.

Familiar with clerical office work.

Excellent skills in customer service and teamwork.

Exceptional communicator who effectively conveys information verbally

and in writing

Work Experience

Trenton Psych Hospital Feb.2012- Feb.2013

Receptionist in Human Resource

. Answered, screened and directed inbound phone calls.

. Received and assisted clients and escorted them to correct

destinations; offices, rooms or meeting rooms.

. Performed general secretarial duties, including - meeting scheduling,

appointment set up, faxing and mailing.

. Took verbal and written messages and transmitted them to exact

person/destination.

. Received and sorted email and electronic deliveries.

. Maintained meeting diary - manually or electronically, as required.

. Accepted letters and packages delivered to the front desk and

distributed to appropriate staff.

. Handled general requests for information and data.

. Interacted well with the public.

. Handled delicate situations, such as - customer requests, special

needs and complaints.

MJM Designer Shoes- Lawrenceville, NJ Nov.

2011- Feb.2012

Cashier/ Stock

. Assist customers with questions and complaints

. Check the customers out with their purchases in a timely manner.

Supreme Court - Trenton,

NJ March 2011-

July 2011

Data Entry Clerk

. Verifying, correcting, deleting unnecessary data, or combining data

from several sources before entering them into a file.

. Sent letters to attorneys and lawyers that was needed.

. Locate and correct data entry errors, or report them to supervisors.

. Compare data with source documents, or re-enter data in verification

format to detect errors.

Educational Testing Services - Ewing NJ

Aug. 2010- Jan. 2011

Data Entry Clerk

. Entered numeric data into excel based program.

. Compared data entered with source documents and re-entered data into

verification format to detect errors.

. Verified accuracy of data, complied spreadsheets by combining data

from various systems.

. Scanned and packaged test folders in order to ensure names and codes

matched

. Responsible for checking numerous amounts of state tests K - 6 and

plugged them into the database so the scores were made available

promptly

Yellow Book of Mercer County -Trenton, NJ

Sept. 2009- Oct. 2009

Customer Service

. Ensured that each customer received outstanding service by providing a

friendly environment, which included greeting and acknowledging every

customer

. Answered questions regarding status of various accounts and attend to

problems or complaints from customers in person, or on the phone or by

written correspondence.

. Filed forms and records

. Confers with customer by phone or in person to receive orders

. Demonstrated cooperative and friendly attitude all the times while

maintaining highest level of customer care.

Education:

North Caroline High School (Diploma)

References Furnished Upon Request

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