Josh Dawson

*** ********** ** *********** ******

905-***-****

acf3hs@r.postjobfree.com

Qualification Summary

-Several years experience working in fast-paced environments providing

excellent customer service

-Proven organizational, problem-solving and analytical skills

-Excellent communication and interpersonal skills

-Strong time management skills, and the ability to work with

attention to detail

-Proficient in administrative processes and outstanding customer

service skills

Relevant Skills & Experience

-Sales Skills:

-Several years experience providing excellent customer service and product

recommendations

-Accustomed to working in a commission-based sales environment

-Experience constructing in-store promotional materials

-Responsible for maintaining up-to-date product knowledge

-Computer Skills:

-Extensive experience using Microsoft Office Suite- including Word, Excel,

Access, and Powerpoint

-Efficient and accurate when performing data entry

-Experience working with Photoshop, and web design software

-Ability to learn software suites quickly

-Organizational Skills

-Updated and maintained an office filing system

-Organized and facilitated out-of-classroom review sessions for seminar

students

-Maintained ongoing seminar attendance and participation grades using Excel

spreadsheets

-Communication Skills

-Have been responsible for answering phones and responding to customer

inquires

-Lead weekly one hour seminars communicating ideas from lectures to

students

-Responded to student questions and concerns during seminars as well as

through email

Employment History

-2012-April 2014: Brock University: St. Catharines, Ontario: Teaching

Assistant

-Worked as a teaching assistant for a full-year course over two consecutive

years, as well as a summer course during the summer of 2013

-Responsible for grading short written assignments, essays, exams as well

as maintaining ongoing attendance and participation grades.

-Responsible for maintaining weekly office hours, as well as organizing

activities and monitoring discussion for two hour-long sessions each week

-2011-2012: Canadian Gypsum Company, Hagersville: Ontario: Machine

Operator/Quality Inspector

-Worked as a machine operator and then as a quality inspector in

consecutive summers on the board line and quality department respectively

-Worked 12 hour rotating shifts, both independently as well as part of a

larger workplace team

-Responsible for performing and reporting test results in a lab and

releasing or rejecting company products into the market

-2010-2011: Wabisa Mutual Insurance Company: Jarvis, Ontario:

Clerical Support Worker

-Worked for a summer during university to oversee the transfer of customer

files from an older software system into an updated one

-Maintained a workplace filing system

-Designed and maintained the website wabisamutual.ca

-Served as a front-door receptionist providing customer service

-2008-2010: Future Shop: Guelph, Ontario: Entertainment Associate

-Worked part-time during the school year while in university

-Responsible for continued training and product knowledge

-Provided customer service by greeting every customer that entered the

department and stocked and maintained department according to plan-o-grams

Education

2007-2012: University of Guelph: Ba.h Philosophy

References

-Ric Brown: Associate Professor Brock University 905-***-**** ext.

3737

-Bill Esselment: Quality Manager CGC Hagersville 905-***-****

-John Holden: Entertainment Manager Future Shop Guelph 519-***-****

Volunteer and Extracurricular Activities

-I volunteer regularly assisting the Branford Freemasons MasoniCHIP

program

-I like to stay active and spend a lot of my free time golfing,

fishing as well as playing for a recreational softball team in Jarvis,

Ontario

Professional Memberships and Licenses

-Holds a full G license and owns a reliable means of transportation

-Member of Brock University Humanities Research Institute

Contact this candidate