*** *. ****** *** * ET * ANAHE I M, CA * ****

*** *** * ** * • R H E N S L E Y 0 7 @ YA H O O . C O M

RENEE M. HENSLEY

OBJECTIVE S

Obtain an Administrative/Customer Service/ Medical and Coding position where I can

utilize my organizational skills, Billing, Medical Coding, time management and

customer service skills.

SUMMARY OF QUALIFICATIONS

High School Graduate 1981

Downey Adult School

June 2013-October 2013-Medical Billing and Coding

Certified:

Medical Biller and Coder

Medical Terminology and Anatomy

Medical Insurance

Medisoft

CPT Coding

ICD-9 Coding

EMR4

70+ WPM, Computer Skills, Office Programs( Word, Excel,)Trainer/Training, Office Suite-

Outlook, Memos, Calendar,Professional Phone Skills, Professional Customer Service

Skills, Billing and Coding, team player and leader.

WORK EXPERIENCE

Main place Chiropractic

4/02/2014 to present

*Insurance billing and posting, WC posting, UR (Utilization reviews), RFA (Request for

authorization) Auth and denials, daily log sheets (post each doctors daily information

re: patients per day, checks/cash/cc, Drop billing, chart notes, bill insurance, Patient

file verifications, Research ICD codes that come back and make corrections. Currently

using the EMR4 system

*Administrative Assistant

Volt Workforce Solutions ORANGE, CA

VP/Directors and President support/Schedule Meetings/Hotel/Travel/Job

Fairs/Phones/Mail/Special Projects/Spreadsheets/Conference room set up/Minutes

*Operations Support Coordinator

Volt Services Group ORANGE, CA

Project lead/Implementations/Managed company internal requisition system/Trouble

shooter/Lead on company time keeping systems/ department minutes

*National Account Support

Volt Services Group ORANGE, CA

Supported 11 National Accounts/time keeping/audits/training/troubleshooting/special

projects/training materials

*Implementation Specialist

Volt Services Group ORANGE, CA

Support National Accounts/All customer service requests/Trainer/audits/managed

online systems meeting minutes

*Lead Customer Service Rep

LA Cellular/ATT Wireless CERRITOS, CA

Heavy inbound customer service calls/fast paced call center environment/Fraud

Rep/Special Projects/ Trainer

E DUCATION

High School Graduate 1981

Downey Adult School*Coding and Billing Certification

June 2013-October 2013-Medical Billing and Coding

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