[pic]TINA PONTARELLI

**** **** ********* ******, ********, IL 60706 . Cell: 708-***-****

. acf3ev@r.postjobfree.com

Professional Summary

Friendly Sales Associate in a diverse customer service environment.

Skills

. Creative problem solver

. Exceptional communication skills

. MS Windows pro?cient

. Quick learner

. Strong client relations

. Training development aptitude

. Strategic sales knowledge

. Team member

Work History

Dentalplans.com - Park Ridge, IL

Customer Service Representative, 03/2008 to 03/2014

. Described product to customers and accurately explained detail

dental plans.

. Politely assisted customers via the internet and the telephone.

. Communicated with vendors regarding back order availability,

future inventory and special orders.

. Provided an elevated customer experience to generate a loyal

clientele.

. Answered product questions with up-to-date knowledge of sales

and store promotions.

. E?ectively communicated with and supported sales, marketing and

administrative teams on a daily basis.

. Investigated and resolved customer inquiries and complaints in a

timely and empathetic manner.

. Served as the main liaison between customers, management and

sales team.

. Built long-term customer relationships and advised customers on

purchases and promotions.

. Achieved sales goals on a monthly basis.

Five Star Auto - Elmwood Park, IL

Sales Associate, 01/2009 to Current

. Proven ability to suggest, choose, and help locate the best auto

plans for potential customers.

. Assist customers in all sales transaction.

. Process auto insurance transactions in a timely manner.

. Provide administrative assistance to the company.

. Process bi-weekly payroll.

. Manage office operations to ensure efficient office environment.

. Compile monthly sales reports.

Education

Associate of Arts: 1989-1991

Triton College - River Grove, IL

High School Diploma: 1989

Mother Theodore Guerin High School - River Grove, IL

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