Johnnie P. Jenkins

***** *** *** ****

Fayetteville, Ga. 30215

Home 678-***-****

Cell 858-***-****

Email: acf3dr@r.postjobfree.com

Professional Summary

• More than 20 year of clerical support experience

• Front Desk experience in a Corporate environment

• Multi-phone line

• Extensive data entry experience; Capable of performing 10- key by touch as well as alphanumeric

data entry of 9,000+ ksph and capable of typing 35+ wpm

• Responsible for filing, and faxing of documents

• Able to push up to 50lb carts; Not scared of heights

• Detail oriented with strong analytical and decision-making skills

• Professional written and verbal communication skills

• Available to interview

Experience

AppleOne Employment/Coldwell Banker, Atlanta, Ga.

Front Desk (Corporate Office)

06/2014-08/2014

• Greet/Welcome visitors, determine the nature of business, announce visitors to appropriate

personnel.

• Responsible for incoming telephone calls, forwarding calls to appropriate personnel or

department, take and deliver messages, maintaining company voicemail.

• Answer questions and providing caller address and directions.

• Receive and log rental payments.

• Sign for packages, Fed-X, USPS and UPS deliveries.

• Keep front desk and lobby area clean and organized.

Ordertaking.com, Jacksonville, Fl.

Customer Service

01/2013-06/2013

• The answering service in a call center environment for home, auto and property owner’s about

policies/claims.

• Taking information from policy holders about their payments, claims and giving them contact

information when requested.

• Entering customer information into system and brief description of damages to home, auto or

property.

• Also entered any changes policy holder requested to policy.

Johnnie Jenkins Family Daycare, San Diego, Ca.

Child Care Provider/Director-Owner

02/2004-06/2012

• Single handedly owned and operated a licensed small in-home daycare.

• Greet/welcome visitors, taking incoming calls, return and follow up calls, setting up interviews

• Responsible for interviews, acceptance, denials and responses to parent’s inquiries for child care.

• Maintained files and shot records in compliance with Children and Family Services of California

code.

• Responsible for creating and maintaining files and spreadsheets and updating information

accordingly into company databases.

• Responsible for caring for 6-8 infants/toddlers from the ages of 2 weeks to 5 years old.

• Prepared 3 nutritional meals and 2 snacks daily.

• Set up age appropriate learning toys and materials for children, and play in a learning

environment.

• Experienced in CPR and First Aid.

Life Medical Pharmacy/Lincare, Carlsbad, Ca.

Insurance Verification

08/2002-08/2003

• Responsible for verifying DME benefits for respiratory and diabetic patients with private, Medi-

Cal, Medicare and Medicaid insurance.

• Heavy data entry and customer service.

• Other responsibilities included getting authorization and pre-authorization when needed.

Maintaining patient records.

• Billing and providing clerical assistance to the Home Office for pharmacy/patient info.

• Experience using Medact and Eterby.

National Auto Finance Co/Ally, Jacksonville, Fl.

Dealer Service Specialist

10/2000-06/2002

• Responsible for reviewing funding packages for compliance to company state and federal

guidelines.

• Coordinate the investigation of customer information including verification, calling residential and

housing validation, income documentation authenticity and calculation.

• Work closely with dealers and sales reps to acquire necessary information/documents.

• Update tracking reports as to contract status.

• Complete files for check disbursement or recommend the return of non-fundable files.

• Skills include ability to work effectively in a team environment and interact with upper levels of

management.

• Strong organizational skills and the ability to handle multiple projects, intermediate data entry,

customer service and interpersonal skills

American Heritage Life, Jacksonville, FL.

Data Entry/AWD Indexing

11/1999-5/2000

• Responsible for training, prioritizing, heavy data entry and assigning tasks to co-workers in the

AWD Indexing Department (Mass Billing).

• Other duties included printing reports from the online system if necessary which didn’t process

overnight.

• Prepare daily and weekly balancing report and deliver to various department supervisors.

Education

Randolph-Clay High School, Cuthbert, Ga.

High School Diploma

CSC Computer Systems, Virginia Beach, Va.

Technical Course in Medical Billing

Certificate

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