Marc Payant

**** ********* ***. ******, ******* K2B 8J2

613-***-****

acf38j@r.postjobfree.com

EXPERIENCE:

Alzar Industries Inc 2012 - Present

Quality and Process Inspector

Read and interpret blueprints

Used precision measuring tools to ensure parts conform to specifications

Verified that proper material is used

Quality inspection first-offs and finished parts.

Ensure process follows LEAN and ISO: 9001 guidelines, and make changes accordingly.

Advanced Air Quality 2010 - 2012

Indoor Air Quality Technician

Cleaned and maintained residential and commercial duct work

Cleaned and maintained residential and commercial HVAC systems

Provided customers with solutions to their air quality

Sold and assisted with the installation of assorted purification equipment

Maxima Technical Services 2008 - 2010

Testing and Balancing Technician

Measured air and water flow using different instruments

Ensured building’s air flow matched design specifications

Worked with other trades to maintain HVAC systems

Write reports to publish to engineers.

Dell Inc Canada 2006 – 2008

L1 Technical Specialist

Resolve Virus / Spy-ware and networking / Wireless related issues

Administrative duties including 1 x1 coaching sessions

Quality Audits Resolution Specialist shadowing

Acting Resolution Specialist for 3rd party programs and installation issues

JHSC training.

Bell Sympatico 2004 - 2006

Senior Support Representative

Executive Office Representative

Delivered on the phone coaching for agents with questions

Resolved advanced internet and email issues

Agent, supervisor and management escalation resolution

Answered procedural questions from clients and agents

Coached on product sales

Analysis of agent metrics

Sweda 2003 - 2004

Field Technician for National Grocers

Preventative maintenance on all computing systems

Resolution of hardware and software related issues

Rebuilt Point-of-Sales systems and printers

Performed full install for new stores

Networked new stores

resolved debit machine issues

Attended all available training sessions

Go Games, Calendar Club, Tickers, Wine Rack 2000 - 2003

Manager / Assistant Manager

Training of all new employees to operate cash registers,

handle credit card sales, treat customers in a courteous manner

and become familiar with merchandise and selling techniques.

Interview potential employees and submit recruitment choices to DSM.

Merchandising and accounting.

Set-up and tear-down new stores and kiosks.

Brought store to top 5 in sales achievement and competitions.

EDUCATION:

Network Support Specialist, CDI College of Business and Technology, Ottawa, ON 2003

Joint Health and Safety Committee Certified Member, Dell Canada Inc., Kanata, ON 2007

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