CASSANDRA SCULLY

Residence: 416-***-**** E-mail: acf36s@r.postjobfree.com

OBJECTIVE

Seeking employment opportunities requiring exceptional customer service and office

administrative skills, strong organizational skills to meet strict deadlines, set work priorities and

work under high volume pressure.

Communication, conflict resolution and interpersonal skills in order to deal effectively with

clients in a professional manner. Knowledgeable in computer systems, software applications

using to access data and generate information.

EDUCATION

Student Leadership Award in recognition of involvement in the student program, Seneca College

Completed CIBC customer service and technology training for telephone banking

Completed Certification course with Arise Canada as a Client Support Professional

(CSP 101)

Completed & passed Criminal History Check for Arise Canada

Computer Proficiencies in MS Word, MS Excel, Access, MS PowerPoint, CRS, ICBS,

Telagent, Call Manager, Work list and Internet

ADDITIONAL TRAINING & CERTIFICATIONS

St. John’s Ambulance (First Aide& CPR course)

Certified Wedding/Event Planner – July 2003

Language Arts Composition Award (Special Olympics)

President Award (Seneca College)

REVELENT WORK EXPERIENCES

MONDELEZ CANADA INC – East York, ON

Nov 2013 – Dec 2013

Customer Service /Cashier (1 year Contract)

• Accurately processed sales and provided a high level of service to customers

• Dealt with diverse customer population

• Responsible for all credit cards, cash and ATMs

• Daily balanced cash draw at close of shift

• Handled high sales volume successfully

• Displayed a great personality that tuned into the needs of the customers

• Supervised and handled returns and customers complaint regarding merchandise

NASCO STAFFING SOLUTIONS -Toronto, ON

Oct 2010 – Present

Client Support Professional (Part-time)

• Promoted & demonstrate Blackberry smart phones, tablets,assessories &apps

• Promoted event for Samsung

• Promoted event for Microsoft

• Supervised registration of Influential leaders from financial institutions, market for

Sibos the World Premier Financial Service Event Conference (2012)

• Promoted & Survivor an event for Arm Hammer products at The National Woman’s

Show(2011)

• Promoted an event for Fabro Hummus products at The National Woman’s Show (2012)

CASSANDRA SCULLY

Residence: 416-***-**** E-mail: acf36s@r.postjobfree.com

CREATIVE ELEGANCE

Jan 2003 - Present

Wedding/Event Planner (WPIC Certified)

• Organizing and planning of weddings & special events

• Responsible for myriad of tasks including interviewing and hiring vendors

• Attending trade conventions and networking for important ideas to offer clients

Unique and memorable, cutting edge events

• Well –regarded for my creativity and attention to details

METRO CANADA LOGISTICS - Concord, ON

July 2002 – Nov 2007

Customer Service Representative

• Process and input all customers’ orders

• Trace orders as required and notify customer of any activity concerning merchandise

• Assure proper invoicing of accounts by verifying computer- generated invoices

• Maintained good working relationship with customers by responding to all inquires

promptly

• Reported customer feedback to management, including customer dissatisfaction

• Acted as a liaison for warehouse and customers in administration accounts between office

and customer regarding order to ensure that an excellent standard of service and high

level of customer satisfaction

is maintained

• Supervised all paperwork associated with orders and maintain the corresponding files

• Maintained a current and accurate procedure book, which details the processing

Requirements for each account to the department manager on a regular basis

• Receptionist duties and operated various types of office machines

• Answers customer inquiries /communications as required

• Maintained office supply budget of $2000.00 per month

• Responsible for generating PO numbers for company purchases using WEB PO System

• Plan and supervise company events (Staff Appreciation and Christmas parties)

CANADA COLOURS & CHEMICALS -Donmills, ON

Feb 2000 – Aug 2000

Logistics Specialist

• Printed DRP reports on a daily basis to keep track of inventory

• Monitored inventory re-ordered reports & email request

• Assisted with the processing of inter-branch of goods between CCC stocking

• Locations by using DAI system, e-mail through phone order inquiries & approvals

• Create material code and bills of material

CIBC VISA CENTRE –Toronto, ON

Nov 1999 – Feb 2000

Customer Service Representative

• Authorization Department (Agency Pinstripe Personal)

• Dealing with merchants of the store regarding customers A/C’s

• Responding to customers enquiries related to issues on the account

• Participates and provides expertise as a member of the customer service’s departmental

team,

the team’s objectives are develop and recommend changes to existing methods and

systems to

Increase the accuracy, efficiency and responsiveness of the customer service department

as a whole

• Performs other related duties as assigned by manager

• Decisions concerning personal time management and call activities

CASSANDRA SCULLY

Residence: 416-***-**** E-mail: acf36s@r.postjobfree.com

VOLUNTEER PLACEMENT

The Salvation Army – The Scott Mission (Toronto)

• Responding to the needs of the poor, homeless and vulnerable of all ages

• Providing practical, emotional and spiritual support

• Assisted in the serving of meals

Rosalie Hall (Scarborough)

• Provided emotional support to young single pregnant women, their children and families

• Performed administrative and housekeeping duties

GREATER RIVERDALE CARNIVAL

• Participated in the organizing of the events

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