# ****- ** ****** *****

Scarborough, Ontario

M*G3 S7

Phone: 647-***-****

Email: acf34f@r.postjobfree.com

September 24, 2014

Human Resources,

Gurulink

Toronto,

Canada.

Dear Sir/Madam,

It is with sincere interest that I submit this letter and resume in

application for Support Representative (Windows & MAC Support) position to

work fulltime.

I completed my Post-Graduate Diploma in Computer System Technology- program

at Centennial College. I have Comp TIA A+, Network + Certifications.

Through my hand on work experience, I have gained skills in configuring

switches and routers, Servers. Installing and administering multiple

Components on Networks with evaluating and diagnosing PCs and peripheral

equipment. This experience is further supported by my Bachelor's Degree in

Information Technology. I have a strong customer service orientation that

was fostered through my full- time work experiences at Rogers

Communication, Silverware POS Inc. and Vibrant InfoTech. Having had

experience in an office setting, I am an organized individual with the

ability to handle multiple tasks. My communication and interpersonal skills

make me an excellent team player in a diverse environment.

I understand that your organization is one of the biggest in North America

and is an equal opportunity employer with specialized programs in

recruiting people from diverse groups. I believe that my ability to

effectively operate in cross-cultural contexts and understanding, my

motivation, desire to excel will make me an asset for your company. And

this position would provide me with the ideal opportunity to assist at your

organization and to expand my skills.

I would appreciate the opportunity to further discuss my qualifications

with you in person. I can be reached at 647-***-**** or E-mail:

acf34f@r.postjobfree.com to arrange an interview time. Thank you for

your consideration and I look forward to meeting with you.

Sincerely,

(Signature)

Shilpesh Nitnaware

`

SHILPESH NITNAWARE

1614, 40 TUXEDO COURT, Toronto, Ontario, M1G 3S7

Phone: 647-***-****, Email: acf34f@r.postjobfree.com

Support Representative (Windows & MAC Support)

. 4 years of IT experience with excellent technical knowledge.

. Comp TIA A+ Certified Professional

Dec 2012

. Comp TIA Network + Certified

Dec 2012

. Post Graduate in Computer System Technology - Networking.

. Bachelors in Information Technology

. Working knowledge of LAN, WAN, Virtualization Technologies and VMware.

. Knowledge of Microsoft Exchange, Active Directory, IIS.

. Working knowledge of Networking Technologies (Switching, Routing and

Wireless).

. Working knowledge of Hardware Architecture concepts, Ghost imaging,

Remote Desktop.

. Familiar with multiple models hardware like Laptop, Desktop, Network

printer, wireless router and PDA's device

. Ability to communicate professionally and positively with non-

technical individuals in problem resolution

. Ability to work flexible hours.

WORK EXPERIENCE:

Rogers Communication

Richmond hill, Canada

Feb 2013- Present

Rogers High Speed Internet Consultant -RHSI

. Answered Rogers Residential Hi-Speed Internet service technical

inquiries regarding Internet Connectivity, IP, Email Client, Rogers

home networking, Rogers Hardware, Rogers Online Protection and general

DNS management.

. Provide technical support to customers including network and

modem/Wireless Gateway troubleshooting using ICM, SGI ticketing tool.

. Advanced knowledge of IP technology and networking

. Meet or exceed Call Centre monthly performance objectives including

BAHT, Call Compliance, CMP, and Resolution Rates

. Ensure retention of existing customers, sell and promote value-added

products and services

. Learn and adhere to all applicable Health & Safety regulations, both

legislatively mandated, and as outlined in company policy.

LS travel retail North America

Jan 2012 - Jan 2013

Toronto, Canada Area

Sales Associate

. Provided friendly and courteous service to customers.

. Troubleshooting POS Devices.

. Handled all OLG Terminals.

. Maintained daily Inventory and cash register

SHILPESH NITNAWARE

1614, 40 TUXEDO COURT, Toronto, Ontario, M1G 3S7

Phone: 647-***-****, Email: acf34f@r.postjobfree.com

Silverware POS, Toronto, Ontario May 2011 - Jan 2012

Technical Support Representative

. Provide Technical Support to customers online and by telephone while

assisting the Manager and functioning productively in a fast-paced,

high volume environment that require multitasking and keen attention

to details

. Performed initial setup, software installation, testing of POS

Devices.

. Troubleshooting hardware/software problems related to POS devices.

. Monitored system backup procedures and executed recovery operations

when necessary.

. Prepared documentation of systems and software for permanent records.

. Advised and trains clients regarding server systems.

Vibrant InfoTech Pvt. Ltd. Oct 2009

- July 2010

Help Desk Technician

. Responsible for providing support to field engineers for installations

and customer complaints for all locations of Iquara Telecom India Pvt.

Ltd

. Worked as advisor for desktop support team to provide software and

hardware break service and training requests.

. Supported remote access using dialup/VPN Secure ID.

. Administered and fixed issues regarding DNS, TCP/IP, Active Directory,

E-mail, account Password.

. Escalated issues as needed and maintained communication with customer

and technical teams while utilizing ticketing tool to record and track

issues.

TECHNICAL SKILLS

Networking: Configuring Switches, Routers (Cisco,Dell),

IPphones, Wireshark

Operating System: IMAC, Windows 7, Vista, XP, NT, 2008, 2003, 2000,

Linux

Programming: C, C++ and SQL.

Web Development: HTML, XML and XHTML.

Web Servers: Windows Server 2008, Sendmail-Linux.

Database: MySQL and MsSQL.

Software: Microsoft Office Suite, Ghost Imaging,

Team Viewer

Hardware: Experienced in system construction and

installation of new

Hardware/software on the PC

platform.

Virtualization Software: VMware, Oracle Virtual Box.

EDUCATION

CENTENNIAL COLLEGE, Toronto, Ontario Aug 2010 - April 2012

Computer System Technology- Networking

Bachelor of Information Technology

Aug 2005 - July 2009

Aug2005-June2009

Priyadarshani Institute of Engineering & Technology, Nagpur, India

Reference: Available upon request

Contact this candidate