COVER LETTER

To whom it may concern,

Hello, my name is Vanessa Davalos and I am writing to you with regards to the recent Customer Service Rep position that I saw advertised on the Craigslist.org website.

I have a total of 6 months’ work experience in this field and am confident that I am the best candidate for your vacancy. My previous call center position has taught me the importance of clear communication and customer service over the phone. In my current role I resolve customer problems, and handle the front register to assist customers with purchases. I have had many opportunities to improve and handle customers with providing professionalism and good business etiquette.

I am a goal and results orientated team player who is reliable, punctual and experienced in taking inbound calls from customers regarding products and services. Over the phone I will be an excellent ambassador for your company, and someone who will create a professional first impression that customers will remember for the right reason.

I consider my strongest points to be my impeccable phone manners, my clear voice and my ability to deal with agitated or distressed customers.

Should you find interest in my application, then I will be available for an interview at your convenience. I have attached my resume and I encourage you to contact me regarding my application.

Yours sincerely,

Vanessa Davalos

4125 Dover St

Houston, TX 77087

T: 281-***-****

E: acf313@r.postjobfree.com

Vanessa Davalos

281-***-**** • acf313@r.postjobfree.com

OBJECTIVE: To obtain a position as a Bi-lingual Professional to utilize my skills and experiences to provide me with the opportunity for growth and advancement

EDUCATION:

University of Houston-Downtown

August 2010-March 2012

Everest Institute - Medical Assistant Program

July 2008 to June 2009

CPR/AED Certified

GPA 93.01

Certification for Medical Assistant

June 2008 to July 2009 (In Progress)

Courses and Skills:

Read, Write and Speak Spanish; Medical Terminology, Introduction to Medical Assistant, Medical Law Ethics, Medical Office Procedures 1 & 2. Anatomy and Physiology of Structural and Organ Systems, Clinical and Medical Laboratory Procedures, Medical Computer Applications, Hematological Procedures, and Professional Development 30 WPM, Filing, ICD-9/CPT Coding, ICD-9 Modifiers, Account Receivable, Medisoft, Medinotes, Medicare/Medicaid, MS Word, Excel, Power Point, Claims Resolution and Data Entry

EMPLOYMENT:

02/14- Present U.S Mart Shell- Cashier Houston, TX

•Process face to face over the counter sales.

• Organize and clean the store.

• Assist in floor arrangements, and set out sales and displays.

10/12-10/12 Pasadena Learning Center - Teacher Aide Houston, TX

•Planned and conducted activities.

•Prepared materials and classrooms.

•Observed as well as evaluate student’s performance.

•Established clear objectives for all lessons and read books to entire classes or small groups.

05/12-10/12 Fulcrum Retail Holdings- Inbound Sales Representative Houston, TX

•Received high volume inbound calls, outbound calls made.

•Enrolled customers through CRM database for electric services.

•Processed payments made over the phone through Isigma.

•Set up auto drafts, renewed customer's contract for electricity.

•Reviewed bills with Customer, sent requests to department

10/11-04/12 Sodexo @ Houston Zoo- Cashier Houston, TX

•Processed face to face over the counter sales.

• Organized and cleaned the store.

•Assisted in floor arrangements, set out sales and displays.

3/10-05/10 The Children's Place- Sales Associate Houston, TX

•Processed face to face over the counter sales.

• Organized and cleaned the store.

• Assisted in floor arrangements, set out sales and displays.

8/09-03/10 Greater Houston Injury Center- Medical Assistant Houston, TX

• Responsible for scheduling appointments, handling phone calls, faxing and verifying insurance.

• Assisted doctor with vitals and physical therapy.

• Entered patient’s demographics/admitted and discharged patients.

• provided general and other medical assistant duties as needed.

6/09-07/09 Greater Houston Injury Center- Medical Assistant-Externship Houston, TX

• Responsible for scheduling appointments, handling phone calls, faxing and verifying insurance.

• Assisted doctor with vitals and physical therapy.

• Entered patient’s demographics/admitted and discharged patients.

• provided general and other medical assistant duties as needed.

2/08-4/11 Flex Communication-Retail Sales Associate Houston, TX

• Processed face to face over the counter sales.

• Organized and cleaned the store.

• Assisted in floor arrangements, set out sales and displays.

REFERENCES:

Sonia Solano 713-***-****

Demetrius Mason 832-***-****

Karina Garcia 281-***-****

Contact this candidate