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Sales Customer Service

Location:
San Antonio, TX
Posted:
September 24, 2014

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Resume:

Kyra A. Sinclair

*** *** ***

San Antonio, Texas

281-***-****

acf306@r.postjobfree.com

Competencies:

Proven leadership and people management skills

Strong analytical skills

Proven business development / account development skills

Business and financial management skills

Effective problem-solving skills

Proficient in creating process improvement initiatives and implementation of initiatives

Solid interviewing and evaluation skills

Extensive decision making and judgment skills

Strong interpersonal communication

Experience:

Kelly Services, Raleigh, North Carolina 2010 – 2013

Area Manager – Commercial / Engineering

Manage Raleigh, NC Commercial and Engineering product lines with bottom line accountability. Develop

/ lead staff to reach and exceed sales goals. Operate and manage the market under the direction of the Territory Leader,

maintaining consistency with the region and corporate programs, policies and procedures.

Analyze current business to identify additional spend opportunities.

Document and manage to project plans / write program assessment reports/recommendations

Meet/exceed financial goals, establish/implement operations strategy, develop customer satisfaction and maintain a

primary focus to concentrate on motivating and leading a high performance multi-product line sales and operations

team.

Sinclair Search, Houston, Texas 2007 - 2009

Self employed - Direct Hire Placement

Industry experience – Oil and Gas, Manufacturing, Oilfield Service

Skill sets included: engineering, finance, clerical, customer service, light Industrial, assembly, HR, sales

Development of recruiting strategies

Business development / Account development - $286,000 in direct hire placements in 2007

Fee’s ranged from $8,000. - $32,000

The Rowland Group LLC, Houston, Texas 2006 - 2007

President - Houston Operations – (Contract) Responsible for the Expansion into the Houston

Market

Created and implemented Business Plan to increase market share quarter over

quarter.

Development and Implementation of recruiting strategies

Conducted industry training regarding business sectors

Maintained strong GM through rate exception management

Provided leadership and direction to associates consistent with the vision and

mission of The Rowland Group

Responsible for revenue growth by providing the strategic direction needed to

develop new and existing clients, associates and employees.

Managed service functions including sales support, customer planning and

relationship management, business planning, services processes and metrics,

people management and development

Responsible for conducting hiring and training of new employees

Revenue in first year = $687,342.

Apple One Staffing Services, Houston, Texas 1999-2004

Divisional Vice President- Responsible for Texas and Oklahoma offices.

Managed 130 employees and reported directly to the President/CEO.

Managed service functions including sales support, customer planning and

relationship management, business planning, services processes and metrics,

people management and development

Responsible for revenue growth by providing the strategic direction needed to

develop new and existing clients, associates and employees.

Revenues typically exceed $50M.

Implemented and managed Vendor Management Services

Defined customer plans and identified relationships.

Conducted audit or compliance assessments of programs

Document and manage to project plans / write program assessment reports/recommendations

Responsible for each Cost Center's P&L as well as Region roll-up P&L

Completed monthly and annual employee and organization reviews

Analyzed district reports to identify opportunities to maximize results and

employee motivation.

Implemented dedicated recruiting efforts in each market.

Conducted employee seminars to enhance the team environment, educate employees on

company principles and ensure consistency

Developed employee newsletter

Increase direct hire revenue in first year by 300% = 3.2 mil

Norrell Services, Inc. (acquired M. David Lowe Staffing), Houston, Texas 1997-1999

Regional Vice President-

Established effective communications among sales

service, corporate and customer representatives

Partnered with the sales team to provide customer information and knowledge

Implemented and managed Vendor Management Services

Defined customer plans and identified relationships.

Conducted audit or compliance assessments of programs

Conducted account review and measured customer satisfaction.

Analyzed business reports and metrics to identify additional spend opportunity within account.

Established strategic business plan for the region

Created and Implemented Direct Hire division in all Texas markets

Responsible for Cost Center's P&L's.

Handled workers compensation issues

Managed Texas Workforce Commission claims

Provided leadership and direction to associates consistent with the vision and

mission of Norrell Corporation

Provided direction in hiring, training and coaching

Increased direct hire sales by 500% in 2 years = 28.6 mil

M. David Lowe Staffing Services. Houston, Texas 1994-1997

Vice President-

Responsible for all direct hire as well as temporary placement operations

Handled recruitment, hiring and training of staffing consultants

Responsible for setting and achieving production goals

Implemented and managed Vendor Management Services

Defined customer plans and identified relationships

Conducted audit or compliance assessments of programs

Conducted account review and measured customer satisfaction

Conducted audit or compliance assessments of programs

Initiated and implemented benefit programs for temporary employees including

employer paid health insurance, child care and direct deposit.

Created client and applicant appreciation luncheons and seminars to promote

client and applicant relationships

Responsible for hiring and training of new employees

Reconstructed Dallas market, created performance plans for Texas management

Accountable for P&L results.

Annual revenue = $30 mil (Houston market only)

AppleOne Staffing – Orange County, California 1986-1991

Direct Hire Consultant

Direct hire placement of administrative, accounting, light industrial

Top Direct Hire Consultant – 1987,1988,1990,1991

M. David Lowe Staffing – Houston, Texas – 1985-1986

Direct Hire Consultant

Administrative direct hire placement

Top Producer 1985

Annual direct hire revenue = $180,000.

Community Involvement:

Leukemia Fun Run, Houston Women of Distinction,

Race for the Cure, Junior Achievement, Inc.

Houston Lives Stock Show and Rodeo

(scholarship). Chaired committee for Houston

Independent School District reporting to Dr.

Rod Page.



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