James Kent Bracken, MBA, PMP, CSM

**** ********** *****

Plano, Texas 75025

Cellular: 214-***-****

Email: acf2z4@r.postjobfree.com

Profile

Skilled Project and Program Manager with a proven track record of

successful leadership at top companies. Results driven and commercially

focused, with strong experience in managing software delivery projects,

leading Project Management Offices and driving Project Managers. Seeking

full time roles in the Dallas area.

Key Skills and Experience

. MBA, PMP, Certified Scrum Master, Six Sigma Green Belt

. Delivered multiple software projects for Thomson Reuters, Capgemini,

Computer Sciences Corp and EDS.

. Experienced leader of offshore and domestic teams through all phases of

development and delivery

. Subject Matter Expert in multiple Project Management methodologies

including Scrum, waterfall, iterative development, Catalyst and Method

One.

. Experienced product owner and release manager for Reuters' flagship

software for buy-side and sell-side traders.

. 9 years on-site international experience in Europe, S. Africa and South

America resulting in improved skills in global team building and cultural

awareness.

. Champion of process improvement practices including Six Sigma DMAIC and

Kaizen.

Career Summary:

Senior Project Manager, Vertical Markets Development, BPO Media and

Entertainment

Capgemini, Dallas, TX, Burbank, CA. July 2013 to Present

. Leader of the development of new vertical markets in the BPO Media and

Entertainment market.

. Product owner for Participations, Residuals and Royalties accounting in

M&E.

. Creator of the product definition, market development plan, budget,

process maps, delivery timeline, and Global Enterprise Model.

. Hands-on owner of the product delivery details including which offshore

center of excellence will own the work, what process maps will be

produced, what services will be provided and at what price.

. Responsible for the sales plan, marketing materials and training to

ensure sales staff is equipped to sell the product in the global media

and entertainment market.

Independent Project Manager

Plato's Closet

Dallas, TX. May 2012 to July 2013. Investor and operations manager for a

chain of retail stores in the Dallas Ft Worth area.

Senior Project Manager and Service Delivery Manager

Capgemini, Dallas, TX. May 2005 to May 2012- Multiple roles

Director, U.S. Infrastructure Outsourcing Project Delivery Group 2008-

2012

. Leader of the Infrastructure Project Management team delivering client

projects focused on server deployment, network integration, and desktop

delivery.

. Owner of the methodology, tools, and process for a team of 22 Project

Managers and 4 Project Estimators. champion of the deployment of the

Capgemini Project Management process in the IM service line.

. Designed and installed new and detailed executive reporting, altered our

transfer pricing scheme, and reached into sister organizations to deploy

and leverage the new project management processes.

. Delivered software and hardware projects for Warner Brothers Studios,

Smith and Nephew and TXU Energy and managed increasing numbers of Project

Managers while moving to lead the US Infrastructure Project Management

Team.

. Built a new Revenue Assurance group inside the Infrastructure business

line, which raised billing by 18% and identified over $3.4 million in

unbilled revenue.

Service Delivery Manager, Dallas, TX. May 2005 to 2008

BPO Revenue Management Service Delivery Manager for the TXU Energy account

and owner of meter to cash incident, problem and change issues.

. Scope included all rate changes, billing, payment processing, disputes,

and collections.

. Owned the client interface for SLAs, contract changes, new services and

Major Incidents.

. Drove the implementation of Six Sigma process evaluation in the

construction services billing group, leading to sweeping operational

changes in that organization.

. Project Manager for the TXU account from 2005 to 2006 as owner of a

series of software delivery projects from "My Account" to commercial and

residential rate changes in the TXU billing systems. Also managed all

commercial billing corrections for mega accounts including Killeen Army

base and Texas A&M University.

Senior Project Manager, Project Manager

Thomson-Reuters, SA, Geneva, Switzerland and Kansas City, KS. Sept 2001-

February 2005

. Managed the delivery of Reuters Bridge Station, Reuters' mid-tier

trading software focused on the US market-operating from Kansas City,

KS ( 2004-2005).

. Spearheaded the delivery of product releases, owned the project team

interface to all Reuters teams worldwide.

. Project Manager for the delivery of the XMS suite of financial models

in Reuters 3000Xtra, Reuters' top tier software for buy-side and sell-

side securities brokers, dealers and analysts. Living in Geneva,

Switzerland for almost 3 years leveraging a modified Agile/Scrum

delivery methodology.

. In Geneva, drove the release cycle for the XMS Suite of Analytics for

Reuters' 3000Xtra using cross-functional teams in four countries.

Managed the content, milestones, deliverables and change process

necessary to deliver 155 financial valuation models via quarterly

releases over multiple years.

Functional Project Manager and Business Analyst

Computer Sciences Corp, Multiple International clients, May 1995- Sept 2001

. Completed the delivery and enhancement of the CAMS II Credit card

processing software to Societa Servizi Bancaria, a large bank holding

company located in Milan, Italy.

. Delivered software installation and enhancements at multiple clients

while living in Milan, Italy, Johannesburg, South Africa and Buenos

Aires, Argentina. Consultant to Deutsche Bank in Milan, Italy, Banco

Nacion in Buenos Aires Argentina and Nedcor Bank in Johannesburg, to

identify enhancements to the CAMS II Credit Card processing software

to be installed at their respective card processing centers.

. Worked with the client on site to convert client needs to system

requirements. Consulted with the client during the functional system

design, coding, and implementation of the new system

. Managed the project plan, deliverables, milestones and BA personnel in

the delivery, configuration, enhancement and installation of CAMS II.

PMO- Manager and Engagement Controller

Accenture Consulting, LLP

Austin, TX, March 1992 to May 1995

. Managed the Project Office for the state-wide software development and

hardware integration project for the Child and Adult Protective System

for the State of Texas.

. Oversaw scope, milestones, and progress reporting using Method One

for this large client-server project totaling $98 million in revenue

over two years.

. Also served as Engagement Controller, producing financial reporting to

the partnership and cost reporting for 154 consultants.

Manager and Strategic Planning Analyst

HP/EDS

Dallas, TX and Cleveland, OH, October 1989 to March 1992

. Managed eight financial analysts delivering financial reporting

including budget, 3 year plan, monthly outlook and monthly close.

. Led the financial team (28 heads) responsible for processing

chargebacks and retrievals for EDS Credit Card Operations.

. Promoted to Strategic Planning Analyst at EDS headquarters partnering

with McKenzie and Company to develop business unit metrics and drive

down operating efficiencies in the business units.

Education

MBA, Business Administration

Southern Methodist University - Dallas, TX

Bachelor of Arts in Economics and Business Administration

Westminster College - Fulton, MO

Skills

Software release management, cross functional team building, product

definition, financial planning, market evaluation, service definition, SLA

definition, contract evaluation and administration. Process Improvement

Methodologies: Six Sigma DMAIC, KaiZen

Tools: Microsoft Project, Excel, Access, Planview, Siebel, Vizio, CA

Clarity, BMC Remedy, Crystal Reports, Business Objects, Replicon, Process

flow charts/swim lane charts, PowerPoint.

Certifications

Project Management Professional (PMP), May 2005, certificate 172101 current

through 2015.

Certified Scrum Master (CSM) July 2013

Six Sigma Green Belt- September 2009, Six Sigma Green Belt, Max Zornada

training

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