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Customer Service Human Resources

Location:
Wichita, KS
Posted:
September 22, 2014

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Resume:

Eric Shaffer

Human Resources Manager - Atlas Aerospace

Wichita, KS

acf2xm@r.postjobfree.com - 316-***-****

Confident, dependable, and service-oriented individual with more than 10 years of experience in training,

recruiting, and employee relations. Accomplished in employment law, recruiting and interviewing, selection,

compensation, and training for indirect and direct, temporary, and contract employees. Problem-solver with

excellent analytical, communication, strategy, and resolution skills that can make things happen in rapidly

changing environments.

WORK EXPERIENCE

Human Resources Manager

Atlas Aerospace - Wichita, KS - June 2007 to Present

Aerospace parts manufacturing facility with locations in Kansas, Arizona, Pennsylvania, and Mexico.

Responsible for all aspects of Human Resources for 500 + employees.

Provide vision and direction for Human Resource staff.

Participate in senior management strategy formulation exercises.

Facilitate SWOT analysis with senior managers.

Responsible for evaluation and selection of HR best practices from mergers and acquisitions incorporating

into combined company.

Responsible for all legal reporting to include EEO-1 and Affirmative Action Plan.

Developed and revised company policies to best fit company strategy and employee retention.

Implemented safety program that reduced Workers' Compensation premiums and a reduced experience rating

within 2 years of implementation.

Developed policies and programs reducing employee turnover from 89% in 2007 to 12% in 2010.

Created manager training programs aimed at developing managers skills and abilities.

Program manager for international facility start-up, negotiated site lease as well as shelter agreements.

Make recommendations to mangers concerning employee relations issues based on company policy, past

practice, regulatory and legal aspects, and overall impact to company and employee.

Member of Company LEAN Steering committee who's responsibility is to incorporate projects aimed at

continual improvement and increased efficiency facility wide.

Technical Recruiter

Volt Services - Wichita, KS - June 2005 to June 2007

Staffing company specializing in recruitment of technical and light industrial positions as well as providing HR

consultation services for customers.

Developed and implemented HR procedures on orientation, EEO, safety, and process training.

Ensured compliance with ADA, OSHA, FMLA, and HIPAA.

Source and screen candidates for manufacturing, administrative, and Information Technology positions.

Interview candidates using behavior based interviewing questions.

Consult customers on HR related issues and employment laws.

Negotiate and create employment offers.

Conduct reference checks and background screening.

Maintain appropriate records for employment including federal and state compliance reporting.

Hire and manage employees while adhering to all Federal, state and local regulations as well as established

company guidelines.

Administer investigations of employment related issues.

Staffing Consultant

Express Personnel Services - Wichita, KS - January 2005 to June 2005

Source and screen candidates for large manufacturing facility.

Assess potential candidates for fit within the position identified, including skills, education, experience and

competency.

Provide daily maintenance of the job posting systems.

Attend recruitment functions such as job fairs, career days, and other events to source candidates.

Negotiate and create employment offers.

Conduct reference checks and background screening.

Maintain appropriate records for employment including federal and state compliance reporting.

Administer appropriate drug screening.

Conduct skills assessments.

Substitute Teacher/ Para-educator

Sedgwick County Area Educational Services Interlocal Cooperative - September 2003 to May 2004

Software Analyst / Trainer

Voice Products Inc - Wichita, KS - June 2000 to June 2003

Coordinate efforts of customer and dealers to ensure successful installations of new systems.

Train new customers on computer systems.

Create materials for use in customer training.

Training Specialist

Viking Office Products - Wichita, KS - May 1997 to June 2000

Trained new employees and existing customer service employees within the call center on various programs

targeted at obtaining company objectives.

Improved new hire performance through consistent feedback and coaching.

Provided call center management team with performance assessments of each trainee before advancement

to permanent positions.

Computer Experience

Windows OS 95-2007, Microsoft Office 97 - 2007 (including Word, Excel, Access, and

PowerPoint), Netscape, Internet Explorer, A/S 400, Macintosh OS 10, PeopleSoft,

Monster Recruiting, CareerBuilder, Prospera.

EDUCATION

Bachelor of Business Administration in Human Resource Management

Wichita State University



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