LATOYA RICHARDSON

**** ******** ***** #****

Mesquite, TX 75150

469-***-****

acf2ws@r.postjobfree.com

CAREER GOAL

To obtain an Administrative, Customer Service or Apartment Management

position, offering an opportunity to learn a new skill and implement the

overall knowledge of my professionalism.

EMPLOYMENT HISTORY

November 2012 - February 2014

Iqor/Samsung

Senior Technical Support Agent

Receive inbound calls on behalf of Client to perform technical support on

Samsung devices, such as Phones and Tablets. Answer product questions and

service accounts professionally and efficiently in a fast-paced work

environment. Educate customers on our products and work with them to find

acceptable solutions to any and all issues. Make educated customer

recommendations on data plan options while providing world-class customer

service. Resolve customer's technical queries, be tactful and have the

ability to handle challenging situations calmly, efficiently manage

multiple computer applications while handling customer calls.

March 2010 to October 2012

Diva Stylz Beauty Salon

Salon Stylist/Owner

Managed the daily operations of running a full service salon, reviewing

service standards, pricing products for retail sale, following up on and

resolving customer complaints, generating new business, staffing, leading

and directing salon workers and managing finances, ordering supplies,

organizing staff schedules and time management, facials, manicures,

pedicures, eyebrow waxing, shampoo, trim and color clients' hair.

Jan 2007 to October 2009

Paragon Staffing - Property Management

Assistant Property Manager

Recruited, trained and motivated staff on Conventional and Tax Credit

Properties also performed written evaluations of employees on property with

approval from Regional Manager. Kept lease occupancies and rents at highest

desired level. Work with Manager and Leasing Consultant on leasing

negotiations and approval of all applications. Monitor direction of

property maintenance operations to ensure compliance with company

standards. Ensured staff provides necessary customer service for customer

satisfaction. Prepared property budget for Regional Manager and worked with

Regional Manager concerning ancillary income and expenses to ensure

accurate and complete reports to CEO and property investors. Monitor

property vendors to ensure quality service and costs within budget. Ensure

collection of rents due on a timely basis while maintaining a professional

relationship with residents. Provide tours of apartments and community to

potential residents for purpose of leasing apartments. Provide personalized

telephone presentations to potential residents with purpose of setting an

appointment to show the community. Coordinate all construction rehab and

capital improvement work associated with property. Monitor and comply with

all Federal and Local Fair Housing regulations and ordinances.

SUMMARY OF QUALIFICATIONS

Type 50 wpm, Microsoft Excel, Word, PowerPoint, Access, Outlook, Quick

Books, Word Perfect 12, AMSI, Blue Moon, Yardi, Real Page, MRI,

Conventional, Senior, Student and Tax Credit properties.

Contact this candidate