*** **** **** **, *******, Texas***** 832-***-**** acf2u4@r.postjobfree.com

Cederea Wedge

Summary of Qualification

Over 5 years’ Customer Service experience, 2 years’ experience as an office clerk, and 1 year cashier

experience

Experience

10/2012-06/2014 Interactive Response Technology Houston, Texas

Customer Service Agent AT&T

Resolve customers' service or billing complaints by performing activities such as exchanging

merchandise, refunding money, or adjusting bills

Solicit sales of new or additional services or products.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or

comments, as well as actions taken.

11/2011-04/2012 NCO Group Houston, Texas

Customer Service Agent Geek Squad

Order tests that could determine the causes of product malfunctions.

Resolve customers' service or billing complaints by performing activities such as exchanging

merchandise, refunding money, or adjusting bills.

Solicit sales of new or additional services or products.

02/2010-01/2012 Starbucks Aramark Houston, Texas

Shift Supervisor Cashier

Assist customers by providing information and resolving their complaints.

Greet customers entering establishments.

Answer customers' questions, and provide information on procedures or policies.

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

08/2009-07/2010 Texas Southern University Football Field House Houston, Texas

Office Clerk

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and

personal computers.

Answer telephones, direct calls, and take messages..

Compile, copy, sort, and file records of office activities, business transactions, and other activities.

Education

December 2014 Houston Community College Houston, Texas

Associate Degree

2008

Diploma MacArthur High School Houston, Texas

References

Krysten Dotsen Supervisor 713-***-****

Whitney Hall Co-worker 832-***-****

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