CAROLYN K. WELDON

678-***-****) or 770-***-****)

acf2tx@r.postjobfree.com

Telemarketing, Customer Service, Receptionist, Administrative and Legal Assistant with experience in Banking, Benefeds, Office Support, Insurance Defense and Real Estate Legal, Titles, Insurance, Healthcare, to include Medical Transcription.

SKILLS:

*75-80 wpm typing * Litigation secretarial * Legal Terminology

* Microsoft Office * Corporate secretarial * Dictaphone

* Word Perfect, Excel * E-mail & Internet * Medical Transcription

* Speedwriting * Bank & Insurance Software * Customer Service

* Accounts Pay & Rec. * Problem Solving Skills * QuickBooks beginner

CAREER SUMMARY:

2000 – 8/2011- (Customer Service, Admin Assistant/ Legal Assistant/ Front Office Receptionist) Supported Teleservices, Law Firms/ Banks/ Commercial Property Management Firms/Home Builders/Mortgage Companies/Manufacturing Companies and multiple other industries in temporary positions.

* Telemarketing for Allstate Insurance agents since November of 2010. Because of my persuasion to the potential customers, I was able to obtain quotes for licensed agents in order that they may obtain additional business for Allstate. I have done cross-selling, outbound calling to persuade new people to accept quotes, calling to people who received letters from the Allstate agent I was working with, etc.

* Receptionist at several law firms and real estate companies; handled switchboards with 50-100 lines. Customer Service at Bank & Inside Sales: Allstate, AAA, Rich’s Siding, several companies on contract basis.

* Liaison between lenders, real estate agents, Title companies, buyers, and sellers

* Managed documents & corresponded with sister companies in multiple states

* Prepared Excel spreadsheets, set up closing appointments, examined documents for title liens & encumbrances; transcribed medical & legal information for insurance company.

* Submitted warranty deeds and security deeds to County Clerks of Superior Court for recording; disbursed funds after closings.

* Greeted and first point of contact with visitors; Coordinated Travel Arrangements, handled Customer Service for large Teleservices Co.

* Performed data entry, clerical tasks, filing, mail functions and typing.

* Accounts Payable & Receivable.

2002 - Nations Title Company - Typing legal descriptions of property, and Schedules A, B1 and BII of the commitments. Web Publishing and faxing commitments to Mortgage companies, providing 24-month Chains of Title and Alta 8.0 and 9.1 endorsements for lenders, assisting with Receptionist duties.

1996 – 2000 SouthTrust Bank - Relation Support Representative and Administrative Assistant

Assisted loan processors; calculated payoff quotes for attorneys, processed payoff checks from builders for construction loans and A & D lots; prepared AP/AR. Completed construction loan forms, debits and credits to Proof Dept, processed quitclaims. Compiled daily statistical report, correspondence and typing for 18 people. Customer service TDD line for Hearing Impaired, managed Customer Service rollover line. Ordered supplies, etc.

EDUCATION:

Louisiana State University - B.S Degree in Liberal Arts.

Kennesaw State College - Medical Transcription Certificate