Paula Bloom

*** ****** **** *****,**********, GA

678-***-****

acf2tf@r.postjobfree.com

Experienced Change Management and Communications professional with proven

success assisting organizations develop and deploy large projects and

organizational restructuring. Strengths include:

. Organizational Change Management and Organizational Effectiveness

. The development of effective Internal, External and Executive

communications

. Re-engineering/Transformation

. Facilitation

. Consensus building

. Program Management.

Experience

Consulting (2011-2014)

Change Management Communications, Invesco Financial Services (4/14-7/14)

Scope: Global R12 Oracle implementation for Finance Organization -

including process, tool and organizational structure standardization

. Developed Communications Plan for Finance Organization, internal

stakeholder groups. and 15,000 vendors.

. Prepared Executive communications, Transformation Update for Invesco

Board of Directors, Global Roadshow presentation, and initial

Transformation website.

. Established Change Champion and Super User programs

North American Organizational Change Management Lead, IBM (7/11-12/13)

Scope: Global SAP-based transformation to standardize IBM Internal

Processes including quote, order, contracting and financial processes.

U.S. project impacted over 50k end users in U.S., offshore employees doing

U.S. work, and Business Partners.

. Managed team responsible for Communications, Training, Change Impact

Identification and Mitigation, Role Mapping, Super Users and Stakeholder

Management.

. Organized and Managed North American Functional Executive Steering

Committee - responsible for membership, meetings, presentation updates

and communications to top executives.

. Developed Communications Plan and prepared communications for Employees,

Executives (including GM of Sales) and Business Partners. Communications

included speeches, presentations, videos, web articles and e-mails.

. Collaborated with Global OCM and other Regional Teams to reengineer the

Change Management effort in order to optimize efficiency, success and

repeatability as transformation deployed in all countries.

IBM (1983-2011)

Senior Program Executive, Reengineering/Transformation (2008-2011)

. Led North America Client Value Account Planning Program -

responsibilities included program development, communications, training,

and overall operational results. In 2010 led major reengineering of

program to emphasize strategic and client -centric focus. In 2011 over

1500 sessions and strategic plans were completed.

. Project Managed new Recognition program announced Globally. Facilitated

sessions with Sales Operations Employees to understand their requirements

and best practices. Successfully built consensus and communications plan

spanning 5 Global organizations.

. Responsible for Reengineering projects to improve efficiency and value-

add of Sales Operations Organization. Simultaneously led numerous

projects focused on improving processes - this involved establishing

shared service teams, moving work to lower-cost countries, tool/report

development, and standardization projects. Savings averaged 8-16%

(approximately $8M) per year.

Paula Bloom

IBM Experience (Continued)

Project Executive, IBM Americas Sales Operations (2005-2008)

. Managed project to Consolidate Americas Sales Operations Resources -

responsible for transition plan, communications, climate programs and

Management System as well as financial, headcount and department

information. Final organization was made up of 900+ individuals in U.S.,

Canada and Latin America.

. Developed and Deployed Virtual Round Table to consolidate discussions

with Sellers -- Facilitated requests from Marketing, IT, Market

Research, Human Resources and Sales Operations; Created internal surveys

on hot Seller topics to collect meaningful feedback while ensuring Sales

Team's productivity.

. Led Reengineering projects to eliminate non-value add activities while

automating and creating shared service teams for activities considered

high impact in support of Sales Executives and Sellers. Designed, managed

and analyzed feedback from Weekly Activity Tracking Tool covering 500+

activities to support reengineering efforts.

. Co-Developed Teaming and Collaboration Study with Harvard University.

Manager, Client Satisfaction (1998- 2005)

. Developed and prepared internal and external communications for clients

and internal teams to provide progress updates and awareness of available

tools and resources. Professionally published 10,000 tool brochures a year

for use at client conferences and meetings.

. Managed Customer Satisfaction Pervasive Issues for North America and

specific Global projects:

. Worked with IBM Global Executives to develop action plans to

address Client dissatisfaction with Contracting, Billing, Delivery

and Technical Support. Reported and Communicated Progress.

. Represented Customer Satisfaction as part of Customer Advisory

Council and personally worked with high-level Customer Executives

to address Client Satisfaction issues.

. Developed relationship with key Cisco Executives to share best

practices related to Contracting.

. Led project to create Global Customer Satisfaction Transaction Survey

replacing country unique surveys. This initiative resulted in global

standardization, improved data and insights and $5M in savings.

Other IBM Positions (1983-1998)

. Customer Satisfaction Advisor

. Client Services Business Manager for Fortune 500 Clients in New Jersey

. Market Research and Competitive Analysis Analyst for new Services

Offerings

. Data Base Administrator

IBM Recognition

> Leadership Award - 2007 and 2005

> Restricted Stock Award - 2006

> Vice President's Award - 2005

> Director's Award - 2003

Education

MBA (1987)

New York University, New York, NY

B.S. Management Systems (1983)

Rensselaer Polytechnic Institute, Troy, NY

Other

. Team Captain, Atlanta Hunger Walk

. Board of Directors, Pathways Women's Shelter

. Gift Chair, Rensselaer Alumni Class

Technical Skills

Word, Excel, PowerPoint, Lotus Notes, Microsoft Outook, Sharepoint

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