To Whom It May Concern:

You may have heard the quote by J.C. Watts: "Character is doing the right

thing when no one is looking." This is the type of work ethic in which I

believe.

I have written training and technical documentation for companies like

AT&T, SunTrust, Cbeyond and Cox Communications, as well as many smaller

companies in many different industries. I have extensive experience in

technical documentation for infrastructure. I can translate concepts into

effective communication, create ideas and content based on research, work

close with technical departments to successfully deliver the desired

objective. I have excellent writing skills and attention to detail and have

uncommon ability to contribute actively to strategic brainstorming,

campaign development, creative brief development and creative execution.

My combined experience in technical writing, editing, content management,

web content copy writing, creating user guides and highly technical

documentation gives me an edge. I am a persistent and persuasive person who

finds answers where others cannot.

Please see my resume for your review. Your company has a wonderful

reputation and I would like to discuss how I can be a valuable asset to

your company. You can contact me at 404-***-****, or via email at

ada.burch@gmail.

Sincerely,

Ada Burch

ADA BURCH

205 Melinda Lane, Woodstock, GA 30188

acf2rc@r.postjobfree.com

404-***-****

PROFESSIONAL SUMMARY

Professional technical writer with extensive experience in infrastructure

documentation, editing, technical writing, and web content. Proficient in

HTML,MadCap Flare, CQ5, RoboHelp, Dreamweaver, XMetal, Teamsite, Boss,

Vingette, and Sharepoint. A persuasive and persistent person with strong

negotiating skills, resourcefulness, and creativity. Recognized for

ability to easily explain technical products and programs and build

trusting relationships.

PROFESSIONAL EXPERIENCE

INGENUOUS MED, Atlanta, GA 7/2014-

9/2014

Technical Writer

Contracted to prepare and write $100,000 proposal for the Imagine software

to be integrated in the TeamHealth information systems. Also worked with

Software development team to outline and create a full documentation plan

for future software releases.

. Prepared documentation pertaining to programming, systems operation

and user documentation.

. Translated business specifications into user documentation.

. Plans, writes, and maintains systems and user support documentation

efforts, including online help screen.

CRICKET WIRELESS (AIO WIRELESS), Atlanta, GA 10/2013-

6/2014

Technical Writer, contract

Supported the Digital Content Team Lead in content development,

organization, and management of content as it pertains to emerging business

distribution and merger. Manage the editorial process for website content

within an integrated web development team.

. Created and wrote the style guide, best practices, QA process and all

training material for content team to ensure a consistent voice across

content types during the $1.19 Billion merger. Style guide and best

practices were also used in marketing department and IT.

. Worked closely with web team members, business stakeholders, clients,

internal and external testing teams, development teams and vendors to

ensure site content meets objectives for merger messaging.

. Supported on-going, multi-team initiatives that directly impact the

objectives of the Mobility organization.

. Helped execute the editorial strategy for website content, including

descriptive content, information, nomenclature, headlines, visuals,

rich media and presentation materials.

IRREVO, Atlanta, GA 03/2013-

10/2013

Technical Writer, contract

Identified business requirements around content and knowledge management on

an organization and process level and worked to develop knowledge and

expertise in multiple areas relating to such requirements.

. Worked with groups and subject matter experts throughout organization

to support individual and local information search and retrieval

needs.

. Worked with clients to establish business objectives for technical

content projects

. Performed content gap analysis on current state procedures and

policies to develop future state and single set of process and

procedures. Created infrastructure documentation.

. Defined and document Knowledge Management processes, procedures, and

identify/track measures

. Participated in the design and configuration of the knowledge

management tool

COX COMMUNICATIONS, Atlanta, GA 03/2012-

2013

Sr. Digital Writer/Technical Editor, contract

. Produced various deliverables, including product guides; quick start

guides, context-sensitive online help in various formats, and more

advanced deployment and design guides.

. Wrote user guides, reference guides, quick reference materials, and

training video scripts.

. Developed clear, concise content for the organization's

infrastructure. Created technical documentation around web security

and firewalls.

. Reviewed elements of web site design from a usability perspective to

ensure alignment with overall marketing objectives, including

ecommerce & web advertising.

. Uploaded content to Cox website via Teamsite

ADA BURCH, PAGE 2

LIAISON TECHNOLOGIES, Atlanta, GA 10/2011-

03/2012

Sr. Writer/Technical Editor, contract

Brought in as Technical writer for Merck Webmethods project, promoted to

technical editor within a month, continued to complete technical editing

and writing tasks until project ended.

. Technical writing, infrastructure documentation, and Software

Development Lifecycle, including but not limited to QA documentation,

and user Guides, collaborating with QA, developers, and architects.

. Worked with software developers, engineers and cyber security experts

to create highly technical documents to create and update technical

documentation such as user and system administration guides as well as

operations and maintenance instructions for multimedia or network

solutions.

. Worked with the marketing and technical departments to create

technical copy that is useful and easily understood by engineers,

software developers and executives.

SUNTRUST, Atlanta, GA 01/2011-

08/2011

Technical Editor, contract

Edited, Wrote and developed technical training content and user guides for

Channel-link, used by 30,000 associates to support multiple enterprise-

level process and application implementations for Sun Trust University.

. Wrote and edited complex technical documentation, including user

manuals, job aids, installation instructions, technical

instructions/bulletins, and other technical publications from document

plans and style guides.

. Worked with subject matter experts, developers, architects, product

managers and instructional to develop end-user manual, instruction

sheets and other technical documentation for custom application.

. Developed templates for team to use for training modules.

AT&T, Atlanta, GA 03/2010-

01/2011

Technical Content Manager, contract

Brought in as a contractor to assist with migrating a large volume of

content from the BOSS on line reference tool to My CSP for the DSL (Digital

Subscriber Line) channel as well as all internal process and end user

manuals.

. Utilized strong writing and editing skills, comparing articles side by

side and line by line to make sure all style guide standards were met.

Worked with subject matter experts, developers, architects, product

managers and instructional designers.

. Worked with subject matter experts, developers, architects, product

managers and instructional to develop end-user manuals, instruction

sheets and other technical documentation for custom application.

. Performed web content management making sure all links, photographs

and attachment in article were working and relevant to topic of

article.

EDISON BURCH AGENCY, Atlanta, GA 03/2008-

03/2010

Owner/Technical Copy Writer

Full Service technical writing agency where I used over 15 years experience

in technical web content and copy editing, web content management, and

strong creative ability to create dynamic web manuals, user guides and

technical documentation for ecommerce clients.

. Complete project management experience from inception to completion

including but not limited to, first meetings with clients,

business/requirements analyst for web, contracting web designers,

creating customer service specific web content, pricing negotiations,

creating project timelines and proposals, writing content, getting

approval for all project pieces.

. Wrote and edited for Software Development Lifecycle, including but not

limited to QA documentation, user manuals, job aids, installation

instructions, technical instructions/bulletins, and other complex

technical documentation.

. Researched technical and engineering information, including drawings,

design and test specifications, product prototypes, and interviews

with subject matter experts. Complete and expert use of all Microsoft

Suite programs.

. Created marketing copy and web content for clients such as Kinder

Morgan, Mailsort, Automated Control Products/ThinManager, Field Media,

www.cdhcsolutionsforum.com, Tom Rice (political campaign), Linda and

Jim Carsten (political campaign), DigitalDoorknocker.com, Home

EquityLoans, AdzZoo.com, Factoidz, and BestTuition.com

ADA BURCH, PAGE 3

Clear Channel Radio, Atlanta, GA 02/2007-

03/2009

Technical Webcontent Editor /Newscaster

. Wrote content for station website including blogs, PSA's promotional

events and general information.

. Wrote all material connected with show including but not limited to

commercial and sales copy, promotional liners, online blog and other

marketing material for sales and creative department as needed

FTRANS, Atlanta, GA 02/2007-

03/2008

Technical Web Content Writer

Created and wrote technical documentation for their financial software and

marketing materials as needed including web content, and product reviews.

. Created marketing material as clients needed it. Wrote proposals and

made presentations to small businesses and banks, Wrote web content

including blogs, news updates and press releases.

. I worked on Framemaker, Word and created user guides.

. Create and update user guides, technical manuals, online help, and

other forms of documentation for a variety of target audiences.

ABC Broadcasting, Atlanta, GA 06/2005-

02/2007

Technical Web content Writer/Newscaster

. Wrote content for station website including Current events, blogs,

PSA's promotional events and general information.

. Wrote, edited and recorded up to the minute newscasts in a concise

conversational manner insuring listener satisfaction

. Recorded daily headlines and business news. Recorded audio books.

. Recognized for ability to edit and deliver news text for Associated

Press, Newsweek, Dow Jones, Business Wise, and The Wall street

Journal, while maintaining newscasts that interested the subscriber

and encouraged information agencies to support the business.

union Federal Mortage Corp, Nanuet, NY 06/2002-

06/2005

Residential Loan Officer

. Responsible for originating prime, subprime, jumbo, FHA, blanket and

construction loans.

. Completed purchases, refinances and HELOCS from inception to

completion, starting with negotiating with clients, to assisting at

the closing table.

. Worked with attorneys, real estate agents, CPA's and other referral

sources to consistently bring in new business.

. Handled a pipeline of over 5.5 million is loans at any given time and

mortgages up to 3.5 million.

PROFESSIONAL DEVELOPMENT AND EDUCATION

Lowndes County Department of Education, Lowndes County, GA - Substitute

Teaching Certificate

Auto Cad Valdosta Technical Institute, Valdosta, GA - AutoCad Certificate

Valdosta State University, Valdosta, GA - BS in Business Administration

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