Customer Service Marketing

Monte

Warren

*** *.

Hansen

Ave

Jackson,

WY

83001

(928)

202

8060

acf2n8@r.postjobfree.com

Qualifications

Summary

• MBA with excellent interpersonal and communication skills – Focuses in marketing and strategy

• Advanced business acumen with competencies in project management, teamwork, problem solving and relationship building

• Strategic thinker with strong quantitative and qualitative skills – Experienced in competitive and industry analysis

Education

WILLAMETTE UNIVERSITY, Atkinson Graduate School of Management, Salem, OR

Master of Business Administration (MBA), May 2014

• Willamette MBA Scholar – recipient of merit-based scholarship

• Second year representative for Atkinson Student Association – represent the interests of 2014 MBA candidates at Atkinson

WILLAMETTE UNIVERSITY, Salem, OR

BA Rhetoric and Media Studies, May 2013

Competencies

• Computer Programs: Microsoft Suite, Microsoft Project, SharePoint, SAP, GIS, Hotel PMS

• Industry Analysis: SWOT, PEST, Strategy Canvas, Value Net, Porter’s Five Forces, Growth Share Matrix, PARTS

• Marketing: Customer Lifetime Value, Perceptual Maps, Media Planning, Google Analytics, Segmentation, SMM

• Project Management: SMEAC, Gantt Chart, Iron Triangle, Communication Plan, Risk Assessment, Organizational Culture

Applicable

Projects

and

Experience

Contour Investment Properties - Jackson Hole, WY June 2013-August 2013

Market Research Intern

Implemented research strategies to determine available spaces and analyze market trends and rates in the commercial

real estate market. Position involved data manipulation, statistical analysis, project management and market research.

• Using Excel and GIS, built foundation for database concerning market conditions to facilitate decision-making

• Met with business owners and managers to discuss lease terms and property details to gain industry intelligence

• Provided data analysis on lease trends and statistics for industrial properties in the county – nearly 9000 total properties

Markstrat Simulation Competition - Salem, OR January 2014-April 2014

Media Planning

On a team of four students, devised and implemented marketing mix strategies and product development in a highly

competitive simulation for market share and share price value.

• Lead team meetings and spearheaded decision-making – Interpreted various data and reports on industry statistics

• Developed strategy to maximize brand awareness and maintain proper budget allocation in media buying and R&D

• Used consumer insights to identify appropriate marketing mix strategies and assure effective product development

PHAME Academy - Portland, OR January 2013-May 2013

MBA Consultant – Marketing Campaign

On a team of six students, proposed a marketing campaign plan for PHAME Academy, a not-for-profit entity. Used market

research to dictate a rebranding project and plan an aggressive social media campaign to procure donations.

• Developed creative marketing strategies and ad placement – Formed a plan with measurable strategies and key

performance indicators

• Provided quality market research, situation analysis and budget allocation of $30,000 – Presented strategy to PHAME

Executive Director and associates

Additional

Experience

• Zoned Nutrition (2012-2013): Developed business plan inclusive of marketing component with competitive analysis, online

marketing strategies and creative promotional tactics. Built social media following and increased reach of brand.

• ESL Tutor (2012-2014): Provided English support for international graduate students, expanded communication skills.

• Admissions Ambassador (2011-2014): Reached out to prospective graduate students, offered guidance and advice.

Expanded sales and customer service skills by interacting with hundreds of prospective students.

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