Ava P. King

Phone: 678-***-****

*** ********* *****

Fayetteville, GA 30214

acf2lz@r.postjobfree.com

Objective

Seeking to obtain a responsible position as a Customer Service Representative in a facility where

my knowledge, skills, and customer service experience can be utilized as well as enhanced.

Skills

Outstanding Customer Service

Accurate Data Entry

Insurance verification

40 wpm

Mail distribution

Microsoft Applications

Comprehensive knowledge of ICD-9 codes & medical terminology

Comprehensive knowledge of compliance and safety methods of venipunctures & dermal

Use of vacutainers, syringes, butterflies, and lancets

Care and use of centrifuge, lab reports and dipstick urinalysis

Child Development

Scheduling

Referral Coordination

Prior Authorization

Work Experience

Laboratory Corporation of America

Phlebotomist- Atlanta, GA 08/13-Present

Performed routine blood draw including venipuncture and dermal. Prepared, processed, and

stored patient specimens and samples according to

departmental procedures using standard techniques and equipment. Collect urine for proper

urinalysis and cultures. In-office Phlebotomist

Laboratory Corporation of America

Phlebotomist- Seattle, WA 06/12- 08/13

Performed routine blood draw including venipuncture and dermal. Prepared, processed, and

stored patient specimens and samples according to departmental procedures using standard

techniques and equipment. Collected urine for proper urinalysis and cultures. Hospital

phlebotomist. Transferred to Georgia

Pacific Physicians Laboratory

Phlebotomist- Seattle, WA 06/11- 02/12

Performed routine blood draw including venipuncture and dermal. Prepared, processed, and

stored patient specimens and samples according to departmental procedures using standard

techniques and equipment. Collected urine for proper urinalysis and cultures. Performed all

administrative duties such as check in/check out, collect fees, insurance verification, EOB's and

scheduling with EMR systems Nextgen and Centricity. In-office phlebotomist.

Morris-Hansen Window Cleaning Co.

Administrative Assistant- Renton, WA 08/10- 08/13

Greet and assist all clients. Managed a multi-line phone system. With the aid of MS Word and

Excel, inventories and ordered office supplies online, typed and proofread minutes, sent and

received email correspondents, assisted with billing and payroll, reconciliation of statements,

invoices, and purchase orders. Maintained an alphabet and chronological filing system.

Responsible for all incoming and outgoing mail: domestic and courier.

University of Washington Medical Center/Harborview Medical Center

Phlebotomist- Seattle, WA 08/10- 07/11

Performed routine blood draw including venipuncture and dermal. Prepared, processed, and

stored patient specimens and samples according to departmental procedures using standard

techniques and equipment. Collected urine for proper urinalysis and cultures. Performed AM

blood inpatient draw and also work in outpatient clinic. Hospital phlebotomist.

Seattle Children’s Hospital

Operator (Per Diem) - Seattle, WA 05/10- 08/10

Provide excellent customer service to patients, families, and physicians by paging and providing

information about the clinics. Process all pager requests and conference calls for the hospital and

run all emergency codes for the hospital. Run the main switchboard. Call center environment.

ER Solutions

Customer Service Representative- Renton, WA 09/09- 05/10

Provide exceptional service to customers to process payments and set payment arrangements to

ensure customer needs on their accounts. Call center environment.

Premier Staffing, Inc.

Leasing Agent- Seattle, WA 07/09- 08/10

Responsible for processing lease paperwork for new and current tenants. Handle any inquires

made by prospective tenants. Responsible for planning and coordinating marketing ideas to

increase business revenue. Manage multiple assignments concurrently while providing customer

service.

Pace Staffing

Patient Service Representative- Seattle, WA 10/08- 05/09

First point of contact for patient along with coordinate patient encounters, gather demographical

data, coordinate ambulatory appointments with unique scheduling systems CIS and EPIC.

Request and file medical records, answer multi line phones, and general office duties. Verified

insurance eligibility and benefits along with third party insurance, processed cash payments, and

coordinated referrals.

Temp: Seattle Children’s Hospital & Group Health

Pacific Medical Center

Business Office Specialist- Seattle, WA 06/08- 09/08

First point of contact for patient along with coordinate patient encounters, gather demographical

data, coordinate ambulatory appointments with unique scheduling systems IDX and FLOWCAST.

Request and file medical records, answer multi line phones, and general office duties. Verified

insurance

eligibility and benefits along with third party insurance, processed cash payments, and

coordinated referrals.

Pacific Medical Center

Patient Service Representative- Seattle, WA 10/07- 06/08

Scheduled patient appointments as detailed with unique scheduling systems IDX and

FLOWCAST. Request and file medical records, answer multi line phones, and general office

duties. Verified insurance eligibility and benefits along with third party insurance, processed cash

payments, and coordinated referrals. Call center environment.

Education

Pima Medical Institute

Phlebotomy Technician Certification- Renton, WA 11/09- 04/10

Norfolk State University

Exercise Science, B.S- Norfolk, VA 08/01- 05/07

Certification

HIPPA

OSHA

HIV & AIDS Training

AMERICAN RED CROSS CPR & AED

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