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Customer Service Project Manager

Location:
Montreal, QC, Canada
Posted:
September 22, 2014

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Resume:

Winslas Robinson Anilus

514-***-****

acf2hg@r.postjobfree.com

Experience

**** - ******* ************ *****, ** Canada

Project Manager - Software Developer - IT Consultant

Developed and constantly upgrading software for a broad range of

businesses:

. Silabmed: a Laboratory Information System with Order Entry, Billing

(invoice, payment), Client Management, Test Results Entry, Formula Pre-

processing, Code Bar Reader Interface, Fax sending, website integration

in Delphi 6, XML and Firebird.

Laboratory Instrument Interface with standard ASTM E1381-02/CLSI LIS1&

ASTM -1394E/CLSI LIS2

. Silabmed webapps: a web application for access to laboratory results in

Java Server Page, Servlet, JDBC, Tomcat, MySQL

. TSMedicis: a complete healthcare software system with Patient

Management, Prescriptions, Scheduler, Billing and Medical records in

Delphi 6 with Firebird database.

. Sysgestock: an ERP with Point of Sale, Inventory, Billing, Financial,

Delivery and Logistic Modules in Delphi 6 with Firebird Database.

. Educamax: a School Management Information System in Java Server Page and

MySql .

Installing and supporting vTigerCRM for diverse clients.

08/2010 - 06/2011 CGI Montr al, QC- Canada

IT Project Systems Integrator - (Consultant):

. Managed the server monitoring system infrastructure deployment for the

surveillance of 16 thousand servers in diverse data centers throughout

Canada.

. Implemented the inventory management system data processing

infrastructure in 3 data centers.

. Managed the upgrade of the inventory management system on more than 4000

servers ;

. Managed a mainframe infrastructure decommission for a client ;

. Worked on the delivery management team to implement the ITSM(Remedy web

version) replacing 16 legacy systems in use all over the world.

07/2007 - 08/2010 CGI Montr al, QC- Canada

Analyst-programmer (Consultant):

. Maintained and extended the data extraction library from the call

center's telephony systems in Visual Basic 6, C++, Sybase, Oracle and

MSSQL ;

. Developed and maintained a data mining system to gather information from

the call center telephony systems and the ticketing systems Visual Basic

6, C++ and Sybase ;

. Developed a web based system for the call center workforce management

service in ASP, C#, ASP.net, Ajax, IIS and MSSQL.

. Database administrator and webmaster

06/2006 - 07/2007 CGI Montreal, QC Canada

Technical Support Analyst (Consultant)

. Service restoration support to the IT infrastructure of 3 Bell

Canada business units (Bell Mobility, Bell ExpressVu, Bell

Distribution).

03/2005 - 06/2006 Calian Technology Montreal, QC Canada

Technical Support Agent level I & II

. Troubleshooted problems related to dial up and broadband Internet

access for Bell Sympatico residential customers.

02/1997 - 10/1999 Alfatek Port-au-Prince, Ha ti

Delphi Contract Programmer

Coded the canned reports module with Delphi 2-Report Smith and Delphi 3-

QReport for a software project with the Ministry of Agriculture and Natural

Resources of Haiti

Coded the Check writing module

1996 -2004 Camep Port-au-Prince, Haiti

Information System Manager

. Lead a staff of 8 technicians; managed the operations of the Data

Processing Centre.

Lead the re-engineering of a Client Management and Billing system and it's

migration from a Unix-Mainframe platform to PC Server platform.

Wrote all the data conversion scripts

Software Departmental Manager and Network Administrator

. Developed Orders and Purchases management, Vehicle fleet management

and Fixed Asset management Systems, Coded up to 30% of the systems

in Delphi 4 and PL/SQL Oracle

. Developed part of the Intranet system for the Customer Service

department, with Java JSP, JDBC, Tomcat, Apache and Oracle.

Analyst Programmer

. Maintained Client Management and Billing Application in UNIX-COBOL

. Re-engineered an HR Payroll Software in Delphi 1 and 2 /Dbase

. Converted an old Clipper/dBase Payroll system in Delphi 1

Languages

French, English, Creole, Spanish

Education

2014 Wharton University of Pennsylvania & Coursera MOOC

. Certificate in Marketing

2009 McGill University, Montreal(QC) Canada

. Certificate in Project Management

2002-2003 Universit de Nice Sofia Antipolis, Nice France &

Universit d' tat d'Ha ti, Port-au-Prince, Ha ti

. DESS MBDS, Master in Database and System Integration

1989-1995 Universit d' tat d'Ha ti, Port-au-Prince, Ha ti

. Bachelor of Science in Civil Engineering.

1990-1995 Centre de Techniques de Planification et d' conomie Appliqu e

(C.T.P.E.A) Port-au-Prince, Ha ti.

. Major in Applied Economics.

Seminars

Aug 2005 Bell Sympatico Montreal, PQ Canada

. Bell Sympatico Advanced Tech. technical support;

Mar 2005 Bell Sympatico Montreal, PQ Canada

. Bell Sympatico technical support and customer service;

Jul 2000 CEPIS Lima, Peru

. Implementation of an interregional documentation Web system based on

REISIS;

Feb. 1999 CAMEP Port-au-Prince, Haiti

. Oracle database administration and PL/SQL programming;

Aug 1998 TELECO Port-au-Prince, Ha ti

. CISCO routers programming;

May-June 1998 CAMEP Port-au-Prince, Haiti

. Windows NT (NT Administration, Core Technologies, TCP-IP)



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