Stephanie Roberts

770-***-****

acf2dh@r.postjobfree.com

CAREER OBJECTIVE

A position that will complement my ongoing undergraduate degree in Political Science by

fostering leadership experience, interacting with the public, specifically the metro-Atlanta

community, and demonstrating interpersonal as well as administrative skills.

EDUCATION

In-Progress Bachelors of Science in Political Science

Georgia Perimeter College 2013- current

Georgia State University 2009-2011

WORK EXPERIENCE

Escalations Specialist, 3PD 04/2014-Present

• Ensure that customer complaints are resolved quickly to customer satisfaction

• Document, track, and report all escalations

• Adhere to call center policy and procedures

• Act as primary contact to escalated clients/customers to ensure service set up, completion, and

ultimately, customer and dealer satisfaction.

• Provide monthly reporting on error types and validity

• Point of management contact for support issues that are under investigation

• Provide customer support for moderately complex technical issues and problems.

• Actively participate in and/or co-ordinate with regularly scheduled and ad-hoc conference calls,

status meetings, quality improvement initiatives with clients as well as internal operations

Sales Advisor, H&M (Hennes & Mauritz) 09/2013-04/2014

• Advise customers on future purchases/ products information

• Support team efforts in reaching cash point and daily sales goals

• Audit the cash point

• Run product

• Assist with visual merchandising

Textbook Clerk (Temporary Position), KSU Bookstore 04/2013- 08/2013

• Assist customers in-store and via phone

• Respond to customer care and needs regarding school schedules and

textbook lists.

• Stock and deliver textbooks

• Participate in physical inventory

Customer Service Manager, Wal-Mart Neighborhood Market 08/2012-

10/2012

• Train cashiers and customer service representatives, as well as front end

associates.

• Stand-in Store Operator

• Create and maintain employee meals and breaks

• Organize and stock customer service desk

• Supervise all money services such as money transfer and check cashing

• Exceed customer service levels and standards

• Administrative proxy for Store and Assistant Managers

Cashier, Wal-Mart Supercenter 11/2011- 08/2012

• Maintain orderly and speedy checkout

• Assist all customers with their shopping experience

• Issue receipts, change, credits and refunds

• Sort and stock all impulse purchases and displays

COMPUTER KNOWLEDGE

Microsoft Office

Mac OS

Microsoft Windows OS

50 wpm

ACTIVITIES

Math Tutoring, Savannah State University

College Algebra and Basic Math, Georgia State University

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