Kayla Hawkins

***** ******* ** ***** ******** M D 20774 acf2bo@r.postjobfree.com 240-***-****

Summary

Experienced adept at problem solving, customer service and hiring and training hardworking,

quality staff .Store Manager equipped with extensive experience in retail management and sales.

Employs excellent leadership skills and multi-tasking strengths. Motivated Shift Manager

practiced in customer relations, sales and inventory control. Demonstrated skill in improving

store operations, increasing top line sales and reducing costs. Quality focused Store Manager

adept at providing employees clear guidelines and targeted goals. Driven Store Manager skilled

in providing creative solutions to customer complaints. Trains retail associates on sales

techniques and crisis management.

Highlights

• Retail inventory management

• Accurate cash handling Store

• Opening and closing procedures

• Outstanding communication skills

• Conflict resolution skills

• Team-oriented Recruiting and interviewing

• Serve -safe Certified

Work history

Five Guys Burgers and Fries Largo RD February 17, 2013-Present

Manager

Delivered excellent customer service by greeting and assisting each customer. Addressed customer

inquiries and resolved complaints. Design and implemented customer satisfaction metrics. Stocked and

restocked inventory when shipments were received. Directed and supervised employees engaged in sales,

inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and

terminated employees when necessary. Fulfilled customer shipping needs using UPS and USPS methods.

Completed weekly schedules according to payroll policies. Trained all new managers on store procedures

and policies Trained.

Accomplishments

• JROTC - ROTC for being a leader and working as a team maintaining the

environment. Visited ponds and lakes were there we fish present, caught fish

analyzed them and returned them to their habitat

• Volunteering - Watkins Regional Park my responsibilities included showing

kids the animals educating them on the species it self. Which includes how it

survived also i ts food intake etc.