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Customer Service Manager

Location:
Ottawa, ON, Canada
Posted:
September 23, 2014

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Resume:

Hello, acf244@r.postjobfree.com

I’m Karla Hernández. 613-***-****

Graphic Design. Event Management. Social Media.

Skills • Problem solving • Color sense

• Self-management • Proficient in Adobe Creative Suite

• Building relationships

• Logistical planning • Proficient in MS Office

• Adaptability

• Commercial awareness • Proficient in Social Media platforms

• Reliable team player

• Conceptualization • Spanish - Native proficiency

• Analytical thinking

Objective

Obtain a position in the creative arts industry where I can acquire a practical knowledge of all aspects of events manage-

ment as apply my previous experience and skills.

Education

Ontario College Graduate Certificate in Event Management. January - October 2014 (Expected)

Algonquin College, Ottawa campus, ON

Graphic Design Bachelor's Degree. 2004-2008

Universidad del Valle de México, Querétaro campus, MX

Event Work Experience

Summer Intern

Sparks Street BIA, June - September 2014

• Ribfest 2014

• International Buskerfest 2014

• Fiesta Mexicana 2014

Summer - Fall Intern

Kamps Operations, August - October 2014

Assistant Volunteer Co-ordinator among other positions such as hospitality, admission and registration.

• House of Paint 2014

• Arboretum 2014

• National Capital Craft Beer Festival 2014

Event Manager

Rockin ‘n’ Rollin For Wishes, June 19th 2014

“Children’s Wish Foundation” Fundraising Event run with a zero dollar budget

• Raised $3,000 in funds in support of The Children’s Wish Foundation – National Capital Chapter

• Created, developed and organized all programming and entertainment aspects of the event.

• Created, managed and ran a production schedule.

• Coordinated volunteers.

• Got donations from businesses.

Green Team

Bluesfest 2014

Floater

Caneast Trade Shows - Ottawa Wedding Show Spring 2014

Greeter

Latin American Film Festival 2014

Venue assistant

Festival Marvin - Mexico City, May 2013.

• Coordinated volunteers, security, ticket holders, etc.

• Reported about incidents or any security issue.

• Checked supplies for the open bars.

• Bands merch inventory.

• Ticket holder.

In charge of 3M Automotive's stand for annual Automotive maintenance and Repair Trade show

Expo CESVI – Mexico City, 2011 & 2012

• Created and developed the concept, design and art for the stand.

• Coordinated and supervised suppliers for the stand.

• Sample and product sourcing prior to the event.

• Ran casting sessions for trade show models and promotional staffing.

• Coordinated sales vendors and demos for the stand at the event.

• Created, managed and ran a production schedule.

Marketing and Graphic Design Experience:

Community Manager

Marat Media - Mexico City, 2012

• Content creation.

• Customer service.

• Integrated marketing campaigns.

• Management & Moderation.

• Listening & Reporting.

• Live event coverage in social media.

Latin America Marketing Communications Coordinator

3M Mexico - Mexico City, 2009-2011

• Graphic design: Corporate, POP, Editorial, Packaging, Print.

• Advertising and Branding.

• Visual development of internal communication for the Transportation Industry Division.

• The team in which I worked directly won the MKT Excellence Award for Best Practices.

References available upon request.

Thank you!

acf244@r.postjobfree.com

613-***-****



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