Johana

Guerra SUMMARY

**** ******** ****** ********* ****-starter with diverse retail experience,

Ave. serving in high stress settings. With the desire to embark in a

Palo Alto, CA career where there is an opportunity to successfully use my

94303 skills, in order to provide the best possible work. Offering

ability to correctly make decisions involving client issues,

650-***-**** share knowledge and work in a strong team oriented environment,

650-***-**** as well as having the capacity to work individually. Eager to

learn and use my creative skills to develop long lasting

jaguerra91@gmail. relationships inside and outside the workplace.

com

www.linkedin.com/

in/johanaguerra EXPERIENCE

Senior Teller, J.P. Morgan Chase Bank

Woodland, CA - 2011-2014

Balanced daily cash drawer and bank vault with a zero error rate

as well as responsible for branch currency inventory. Trained

employees on cash drawer operations and system. Adhered to

bank's security and audit procedures. While providing the best

customer service through actively listening and resolving

customers issues which resulted in an increase of customer

loyalty and retention. Also, contributed to the increase of

quarterly sales by 9% through goal setting and teamwork.

Accomplishments

Recognized by Branch manager for exceeding monthly referral

goals.

Won "Top Teller of the Month" Award in June & August 2013 and

March 2014 for outstanding customer service and exceeding

referrals.

Managed all supervisory duties when Assistant Branch Manager was

on vacation or absent.

Prepared personal bankers and tellers to face audit questions.

Cashier, Milk Pail Market

Mountain View, CA - 2010-2011

Worked as a team member performing cashier duties, product and

inventory assistance. Delivered prompt and excellent customer

service. Prevented store losses using awareness and attention to

detail. Trained a few new employees who had zero to little

experience with cashier responsibilities. Store was recognized

as "Best Customer Service" by local shoppers in Daily Post

(local newspaper).

Mentor, Palo Verde Elementary School

Palo Alto, CA - 2007-2009

Assisted children ages six through nine years old, with the

fundamentals of reading, writing and math skills. Eased

frustration by providing support and encouragement. Developed

interesting guide plans to meet academic, intellectual and

social needs of mentees.

EDUCATION

University of California, Davis

Economics - 2012-2014

Member of Student Fashion Association, involved in the

Marketing/Public Relations department. Coursework in Fashion

Marketing, Financial Institutions and Labor Market.

SKILLS

Software Proficiency - Microsoft Office, Google Drive, Google

Docs, Google AdWords, Adobe Photoshop, Adobe Illustrator, Adobe

InDesign, Stata 13

Fluent in French & Spanish

Team player

Event Planning

Customer Retention

Direct Marketing

SWOT Analysis Expert

Sales Tracking

Cold Calling

Contact this candidate