Catherine Carr

**** ******* **** ** ******, UT **107 801-***-**** acf22p@r.postjobfree.com

Summary -

Customer Service Representative who maintains a high level of

professionalism, patience and efficiency to minimize customer

dissatisfaction and increase customer loyalty.

Accomplishments -

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of

key accounts.

Was on winning team which exceeded corporate target for sales goals 5

months in a row.

High customer service standards.

Experience -

Account Manager

Discover Financial Services

12/2010 to 12/2012

West Valley City, UT

Made reasonable procedure exceptions to accommodate unusual customer

requests. Provided accurate and appropriate information in response to

customer inquiries. Demonstrated mastery of customer service call script

within specified timeframes. Formulated and enforced service center

policies, procedures and quality assurance measures.

Teller

Washington Federal Savings

01/2003 to 07/2006

Murray, UT

Opened and closed accounts, cashed checks, made withdrawals, maintained

safe deposit boxes, vault teller, built customer loyalty by placing follow-

up calls for customers who reported product issues, maintained excellent

customer relationships.

Education -

Cottonwood High School 1994

High school Diploma Murray, UT

Additional Skills -

Type 35 wpm

Negotiation competency

Conflict resolution proficiency

Devoted to data integrity

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