Latisha Stinson

Altamonte Springs, FL

acf20f@r.postjobfree.com - 407-***-****

• Highly motive team player with over 2 years of management experience

• Knowledgeable in the process of sending things back to sender, and still being able to teach and manage

others.

• Fast learner with excellent time management

WORK EXPERIENCE

customer service rep

aon hewitt - Orlando, FL - February 2014 to Present

Responsibilities

• Inform, educate and enroll customers to successfully transition into the individual insurance market

• Make outbound calls to customers, completing needs assessment and correctly qualifying participants'

needs related to Medicare Health Insurance (Medicare Advantage, Medicare Supplement, Cost Plans, and

Prescription Drug Plans)

• Identify customer needs using a needs based selling approach then recommend plans and accurately answer

customer questions

• - Provide solutions that make it easy for the customer to decide on the plan while overcoming customer

objections

• - Handle inbound calls to enroll customers compliantly and efficiently into selected Medicare Health Insurance

(Medicare Advantage, Medicare Supplement, Cost Plans, and Prescription Drug Plans) and update customer

accounts thoroughly

• - Effectively manage sales pipeline

• - Deliver expected sales for individual, team, regional, and overall targets (conversion rate, close ratio, etc.)

• - Actively manage a book of business to ensure all retiree needs are met on a timely basis (respond to retiree

voicemails, internal chat requests, partner with customer service and operations, handle and support customer

complaints and/or client escalations)

• - Deliver a consistently positive customer experience in a highly ethical and professional manner

• - Ensure sales quality by asking questions and partnering with management support as needed

Senior Associates - December 2013 to Present

Answering phones

• Using calling soft ware

• Dealing with customers

Sephora inside Jcpenny - August 2013 to November 2013

Opening and closing registers

• Helping customers find products to address there skin care needs

• Maintain the store, and make sure its clean

• Processing returns

• Always knowing about the newest skin care and make up fads

Wal-Mart customer - May 2011 to September 2013

Completing daily task of opening and closing registers.

• Bringing change to all the cashiers

• Managing 20 cashiers at a time

• Dealing with returns and angry customers

• Running the front end of the store in a timely manner

• Signing off on all returns that has to be sent back to sender and back to warehouse

Dillard Sales Associate

- September 2012 to January 2013

Open and close registers

• Opening credit card apps

• Helping customers find cloths

• Processing returns

• Doing mark downs

Customer Service Intern

Health First, Inc - Rockledge, FL - August 2010 to November 2010

Execute daily operations of Novell Group Wise- Mail and Messenger

• Compile, store and retrieve electronic management data

• Copying documents for Mangers

• Manage incoming and outgoing fax documents

• Retrieve mail

• Input HRA surveys

• Data entry

• Pulled EPO's and EOB's

• Cover reception area

• Post payments for Medicare members

Volunteer

Brevard Workforce - Titusville, FL - July 2010 to July 2010

Created and distributed folders for workshops

• Assorted, stamped, and mailed correspondence using post machine, and various office equipment

• Filed using alphabetical order; organized and arranged stock room

• Organized stock rooms and displayed new inventory on shelves

• Filed, stored, and mailed information packets

Sales Associate

Victoria Secret - Altamonte Springs, FL - May 2006 to July 2006

Sold women's apparel, such as lingerie

• Executed daily operations of cleaning dressing rooms and fixing apparel in the store

• Utilized knowledge of fabrics, style and prices

• Promoted apparel, using samples and emphasized saleable features by using sales tactics

Volunteer

Florida Hospital Orlando - Orlando, FL - June 2003 to June 2004

Execute daily operations of Microsoft Outlook, Provel, and Word

• Aided Executive Staff by coordinating office services

• Compiled, stored and retrieved management data, using computer

• Organized stock rooms and displayed new inventory on shelves

• Answered multi- line phones and took messages for mangers

• Filed, stored, and mailed information packets

EDUCATION

BS in Business

Phoenix University

2012 to Present

Diploma

Everest University

2009

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