T ONYA M.MASSEY

***Caldwell Street Greensboro, NC 27406 • 336-***-**** • acf20b@r.postjobfree.com

Customer Service/Sales Representative

Professional Summary

To obtain an entry level or a secretarial position that directly relates to providing exceptional service for customers,

and clients.

PROFESSIONAL EXPERIENCE

Cone Health, April 2013 present

Unit Secretary/Imaging Specialist

• Answer phones

• File medical records

• Scan medical records into computer

• Assist customers/patients with questions and documents that need to be filled out.

Guilford Health Care Center •Greensboro, NC•September 2011 April 2013.

Certified Nursing Assistant

• Works directly as point of contact with patients and their families

• Perform frequent patient evaluations, including monitoring and tracking vital signs, performing

procedures such as IV placement and administering medications

• Develop plans for patients, organized daily activities, and evaluate floor assignments

PERSON MEMORIAL HOSPITAL • ROXBORO, NC• AUGUST 2007 SEPTEMBER 2011

Nursing Assistant

• Answered patient calls, serve meals, make beds, assist with daily living

• Administered patient medications, monitor temperature, pulse, and blood pressure

• Escort patients to operating and examination rooms, set up and store equipment and supplies

ROXBORO NURSING CENTER • ROXBORO, NC• MARCH 2006 AUGUST 2007

Certified Nursing Assistant

• Observe and report any health related issues, monitoring vital signs, temperature,

pulse, respiration and blood pressure

• Inform and serve nutritional supplements, coordinated meal plans for care at facility

and after care

• Educating family members on illness and patient care after stay at facility has elapsed

EDUCATION

Ultimate Medical Academy

Medical Billing & Coding Specialist January 2014 present (November 2, 2014 Graduation)

Piedmont Community College

Office System Technology Degree May 2009

Medical Office Assistant Degree December 2008

Associates Degree in Arts

Associates Degree in Applied Science and General Occupational Technology May 2007

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