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ANTHONY K MITCHELL

WICHITA, KS 67226

AKMITCHELL2004@YAHOO.C

OM

316-***-****

316-***-****

OBJECTIVE

I am seeking a Technical Support Engineer position.

Operating Systems:

Windows XP

EDUCATION Windows 7

Information Security, Master of Science (pending) Windows 8

Windows 8.1

Friends University, Wichita, Ks

Windows Server 2003

GPA 4.0/4.0

Windows Server 2008

Windows Server 2008R2

Studies currently focus on Information Assurance and compliance. Redhat Linux

Debian Linux

Management Information Systems, Master of Science Ubuntu Linux

Sun Solaris

Friends University, Wichita, Ks

IBM AIX

GPA 3.4/4.0

Certifications

Studies focused in business development, IT project management, technical planning, and business

case analyses. Created working prototypes for numerous web site projects and desktop applications.

Comptia A+

Comptia Network+

Computer Information Systems, Bachelor of Science Comptia Security+

Friends University, Wichita, Ks Microsoft MCP

GPA 3.1/4.0

Tools

Specialized in Desktop Support and Computer Networking areas. Contributed to team projects, to

SnapShot

create simulated real-world applications.

SnapMirror

SnapVault

EXPERIENCE FlexClone

I have several years of experience in the IT field, besides a formal graduate level education in SnapLock

Information Systems. Some of my recent achievements include: Multistore

FlexShare

SnapDrive

• Hands on training in the creation of LUNS, Vfilers, Qtrees, and Volumes

• Administration and monitoring of several different NetApp storage arrays, including

FAS3200 and FAS2000 series

• Experience in usage and support of Tivoli Storage Manager (TSM) and associated products

• Global support of Storage Area Network and Network Attached Storage (NAS/SAN)

infrastructures.

• Highly Experienced in Powerpoint, Visio and Excel

• Very Proficient in Support Ticket Creation/Escalation/Resolution and Change Management

Desktop Support Technician(consulting)

Valtech IT, Dallas Tx January 2014-March

2014

Participated in a company-wide Windows 7 and printer migration for Spirit

AeroSystems. Duties included printer and OS migration, management coordination,

resource allocation, project management.

Desktop Support Technician(consulting)

Concergent IT, Wichita, Ks September 2013-November

2013

Desktop Support for the clients of Concergent IT. Troubleshooting and repair of

diverse windows server environments. Administration of Windows Server 2003,

Small Business Server, Windows Server 2008 and 2008R2. Administration of Outlook

365 email service.

Technical Service Engineer July 2012 –

December 2012

NetApp (Convergys), Wichita, Ks

As a TSE 1, I used such tools as SnapShot, SnapMirror, SnapVault, FlexClone,

SnapLock, Multistore, FlexShare, and SnapDrive to ensure customer satisfaction in the

administration and maintenance of the NetApp storage products.

Lead Tape Operator (Spirit AeroSystems) October 2011 –

July 2012

Pomeroy IT, Hebron, KY

For Spirit AeroSystems in Wichita, Ks, create, update, and maintain database for the

tape backup library onsite at Spirit AeroSystems. Correct and maintain information

archive for tape library and maintain all logistical operations for regular and disaster

recovery backup library.

Service Desk Representative April 2011-May

2011

Volt Technical, Fort Worth, Tx

For Volt Technical in Fort Worth, Tx, created service desk call records, performed

application, hardware and network troubleshooting for Raytheon Military helpdesk

Freelance Android Developer October 2009 – February 2011

Company Name, Wichita, Ks

Worked to produce ports of popular arcade and home console games and computer

applications to android smartphones using android operating system 1.6 to 2.3

Computing End-User Support, Intermediate August 2006 – October 2009

PDS Technical(Spirit AeroSystems), Wichita, Ks

Supported level II and level III hardware and software support, Assisted in equipment

migrations(Install, Move, Add, Change or IMAC), and software updates, citrix

(xenapp) vpn and

engineering support. O/S migrations, windows 2000 to xp, and xp to vista.

Sharepoint user support and networking support (LAN/WAN setup, support, and

optimization). Re-imaged and/or cloned desktop pcs using Ghost, or other backup

software. Used Active Directory to reset user passwords, and maintain and/or update

new or existing users. Used Windows RDP (Remote Desktop Protocol) to remote

access and support desktop pcs. Used Maximo ticketing/metric/inventory system.

Computing Technology Instructor March 2006 – May

2006

Vatterott College, Wichita, Ks

Instructed two classes in Windows software, in preparation for college certificate, and

for Comptia A+ Software Certification track.

Instructed two classes in preparation for Windows 2003 Server certification test for

college certificate and the Windows 2003 Server certification test for MCSA/MCSE

2003 certification track.

Senior Desktop Support Analyst March 2005 – December

2005

The Computer Merchant (Cessna), Wichita, Ks

Supported Microsoft Workstation Operating systems (Windows NT 4.0, Windows

2000 Professional and Windows XP Professional)

Created and distributed PC images using Ghost - Disk to disk and multi\unicast

Performed PC backups using in house developed software, backing up user profiles to

network drive, then restoring profiles on new machines

Assisted in the evaluation of business problems, evaluated and recommended vendor

packages, and Implemented required software. Assisted in the evaluation of new

personnel end-user computing packages and equipment. Consulted with client area

management and staff regarding PC and LAN systems and equipment problems or

malfunctions and recommended solutions.

Utilized company (Peregrine/Remedy) ticketing system to track company equipment

and log support calls and resolution for the company

ACTIVITIES & AWARDS

Linux Users Club

Neighborhood Go!Zones

ACM

Wichita ToastMasters

Central Plains ISSA

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