Tegan M. Burton Davy

***** ***** **.

La Puente, CA 91744

H-626-***-****

Objective: Seeking a position which enables me to foster positive contributions with

employers, co-workers and clients as well as enhance my growth and

utilizes my experience, knowledge and skills

Professional Experience:

2012-2014 Family Member Caregiver

1991-2012 ARS National Inc.

Senior Collector-Present/ Unit Supervisor-Past

• At one time direct supervision of as many as 18 people in daily collection of Auto

Insurance premiums and Subrogation, Credit Card and Mortgage.

• Provided a structured and continuous training environment based upon the FDCPA as

well as company and client policies

• Maintain personal progress records,monitored communication between collectors and

customers with accurate documentation of disputes and/or complaints for further training

• Interviewed prospective employees and recommended for possible hire

• Responsible for and achieved personal goal, as well as unit goal in past

• Direct client contact.

• Reported directly to CEO as well as Recovery Manager and Unit Supervisors

• Assist in conflict resolution amongst staff.

• Ensure FDCPA is strictly adhered to

• Continuous personal training in FDCPA as well as individual state laws.

1989-1991Palco Linings

Collection Manager

• Monitored and granted credit on a by company basis.

• Collected past due accounts from day-one delinquencies

• Maintained ageing and reported directly to Controller.

• Adhered to strict State Tax laws in preparation of individual State Sales Tax filings with

accurate documentation of such

• Reviewed Dunn/Bradstreet reports on a by company basis to establish credit limit and/ or

management

• Worked with A/R and Shipping to resolve any disputes

• Worked with Sales to ensure proper account standing

• Direct contact with third party collection agency as needed

Trainings:

FDCPA

CUBBS Ultimate

Predictive Dialer

Castel Dialer

Dunn Bradstreet

Trans Union/ Equifax reports and reporting

Principles of Management and Collections

Education: William Workman High School

City of Industry- Graduated

Mt. San Antonio College

Some Coursework

References Available Upon Request

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