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Customer Service Quality Assurance

Location:
Roselle, IL
Posted:
September 20, 2014

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Resume:

Quality Assurance Professional with fifteen years experience in monitoring

the quality in Foods, Cosmetics and OTC Drug industries. Versed in SAP

inventory management program for tracking incoming raw ingredients and

finished products. Computer skills include WMS, MS Word, Excel, Outlook and

Infinity for data entry and tracking line performances. Familiarity with

food safety in regards to GMP's, HACCP and SQF methods. Presently, BRC

certificated under GFSI. (Global Food Safety Initiative)

PROFESSIONAL EXPERIENCE/ACCOMPLISHMENTS: Evolved into the role assuring

BRC

Certification at both facilities. Provided excellent customer service to

the external

customers resulting in less the twenty four hours turnover time.

FBC INDUSTRIES, INC. 2012- April 2014

Schaumburg, Illinois

Quality Assurance/ Customer Compliance

. BRC certified under Issue 6

. Collated monthly customer compliance requests

. Conducted internal audits under BRC section 4.0 site standards for

manufacturing facilities

. Reported to Senior Management audit findings and any needed corrective

actions to improve Quality and Food Safety

. Participated in online OSHA Safety training

JOHN B. SANFILIPPO AND SON 2007- 2012

Elgin, Illinois

Quality Assurance Technician promoted to QA Supervisor

. Directing quality checks on weights, oxygen levels, seal integrity,

moisture and salt analysis during production runs

. Responsible for the staffing of ten QA Technicians

. Currently as a SQF Practitioner directing efforts in SQF and HACCP

regarding documentation review on CCP's (Critical Control Points)

. Documenting SOP's (Standard Operating Procedures)

. Conducting monthly Foreign Material audits to reduce consumer complaints

. Compiling data regarding Quality complaints among brand and non-branded

customers

. Training and Certification of QA technicians and operation employees in

the Pre-Operational Inspection Reports

LABTEMPS 2000-2003

Park Ridge, IL (Contractor)

Research and Development projects included the following:

Monitored microbiological populations in aseptic packaging for dairy

products

(Tetra-Rex/ Buffalo Grove, IL.)

Assisted in Research and Development in soup formulation from the weighing

of dry/wet ingredients, and in this capacity had incorporated these

ingredients within a steam jacketed vessel, in order to manufacture RTE

(Ready-To-Eat) soups.

(Unilever Food Solutions/Franklin Park, IL.)

DOMINICK'S FINER FOODS 1996-1998

Northlake, Illinois

Q.A. Supervisor

. Responsible for the overall quality of all current food and developing

food products manufactured at the Commissary.

. Investigated and implemented rapid microbiological testing techniques to

expedite finished product releases.

. Implemented documentation regarding GMP's, GLP's and SOP's

CHESEBROUGH-POND'S USA 1990-1994

Chicago, Illinois

Q.A. Microbiologist

. Managed daily microbiological activities

. Developed and executed a Total Quality Management Program resulting in 5K

cost savings per annum in media preparation

. Established "action limits" incorporating SPC concepts

. Participated in Vendor Partnership program that resulted in 100K cost

savings per annum in defect prevention for raw ingredients and packaging

components.

. Assisted the Research and Development Group during scale-up operations,

in the pilot laboratory, by tracking microbial populations in new

formulations regarding dentifrice products.

McDONALD'S CORPORATION

1988-1990

Oak Brook, IL

Q.A Chemist

Designed chemical specification for Anti-Microbial Hand Washes

. Documented protocol for laboratory testing requirements for new and

existing chemical suppliers

. Utilized in-store quality control techniques for microbial detention in

dairy products.

AVON PRODUCTS, INC. 1986-1988

Morton Grove, IL.

Q.A. Microbiologist

. Developed sampling techniques to control microbial populations in raw

ingredients.

. Conducted monthly audits to heighten GMP awareness among operation and

sanitation personnel.

LIFE SAVERS/NABISCO BRANDS INC 1980-1984

Franklin Park, Illinois

Laboratory Technician

. Participated in product development that included sensory evaluation on

chocolate coatings.

. Supervised sanitation personnel during plant shutdown operations.

. Trained in plant sanitation in pest control

. Involved training in wet chemistry to expedite raw material releases

EDUCATION

Northeastern Illinois University, Emphasis on Microbiology and Biological

Chemistry. B.S. Biological Sciences, 1983

SEMINARS PROFESSIONAL / MEMBERSHIPS/TRAINING

Attended microbiological workshops at Silliker Laboratories (1984 & 1989)

Certification in SQF and HCCP (September 2011)

Internal Audit Training (April 2012)

BRC Certification (October 2013)



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